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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This year I lost my W2 and was able get another one online from the IRS. When ID.me started identifying me, the procedure was quick, my picture was clear, and I was quickly identified.
Truly Pleased! Your assistance helped me greatly and ended my frustration with working with a system I dont use often but is extremely valuable.
Hello Freddie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
User friendly experience and simple to use. Faster than the other options and secure than the other options.
Hello Matt! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Sue! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process of logging in and verifying my identify was extremely easy and secure. It literally took about 5 minutes to answer the questions. Once I was in, it was simple to navigate through the platform.
Hello Rebekah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The one Who helped me was very kind. I than you very much for serving People very well.
Hello Ervin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Ana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely helpful wen I really didn't know what to do and got me through my edd
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast, easy and secure way to prove I am who I am. I can use ID me across multiple government websites.
Hello Jerry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I previously had a ID.Me account with a company and then I was no longer employed and my account was associated with that company. I needed to change my information and was locked out of my company's website so I couldn't fix my ID ME account. Sent an email did a chat and now my account is all fixed.
Hell Danelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Once joined with ID.me, one doesn't have to answer a lot of questions or gather files of their identity the next time a situation demands that they prove who they are. There's a strong sense of security about being linked to ID.me, as you have been identified with accuracy and care, while others attempting to steal your identity would not have the accurate bundle that they compete with when facing ID.me.
Hello Joan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My agent, Jessica was very professional without sacrificing any kindness along the way! She definitely helped me to feel secure in the process.
Hello Jessica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A long time to finish the application as asking a lot of questions
Hello Rosalinda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was fast and secure. Needed to asked a question but didn't get a chance to but understand what has been said. Agent was clear and efficient.
Hello Shem! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great! I did report to Them how great was my experience, now I'm Trying to tell everybody else. Get an account there, even if you don't need it NOW, you Will have it when you need it. ONLY Bad thing I can see is that if you don't use it for a long time, then YOU change your phone numer but forget to change it on you account. In my case, I tried an alternate way to get in and couldn't. ID.me gave me The Primary way that I go from now on. Do it, it might save you some grief down the road.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast and efficient service and I can't say anything negative!
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am satisfied with the fast and secure service. All I had to do to verify my veterans status was to put my username and password. It made my day easier
Hello Abreham! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very simple and easy to use. I was able to finish in less than 10 minutes.
Hello Edward! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
While the gathering/scanning of documents is somewhat cumbersome and possibly overkill, the sign up then was rather quick and painless. Hopefully this sign on will pay off down the road.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent and easy fast I have full confidence with my information. Easy to browse my profile and make corrections. Thanks.
Hello Junfeng! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team