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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was very satisfied. The navigation was easy to follow. Explained each step and the reason
Problem free and I'm glad I had this option, and not have to worry about paying my taxes!
Thank you
Hello Elda! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The referee was courteous and the process was easy and hassle free!
Hello Sylvia! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The video call was hard because the person verifying I could barely hear and the sound was very static ly.
Hello Jose! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Simple to set up, easy to use. Read the directions carefully; easier if you have a computer and smartphone access. Completed in less than 10 minutes.
Hello Claude! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Worked on my phone browser with no issues, easy to use
Hello Bruce! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I still felt uncomfortable sharing both me and my husband's SS#. Especially since I got to you thru the Alex and Ani website, which has been compromised in the past. I think you need to give more secure messages to make sure this info is safe to put out there. Although I have seen your site before and figured it was good.
Hello Catherine! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The system was easy to use. I did a video chat to verify my identity. The girl from IDE.ME said that I would receives two emails. One with further instructions to put verify my tax return. The second a survey for IDE.ME. The survey email came fast. I hastily filled it out and gave them 5 stars. Now I cannot get back into IDE.ME to complete the tax return step. It says "WE ARE NOT ABLE TO PROVIDE YOU ASSISTANCE TO YOU VIA THE IDENTITY VERIFICATION TOOL.' Without this next step they will not process my claim. I cannot get in touch with the IRS. IDE.ME should have a way to contact them with a problem.
Hello Eva! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I was prepared and walked through every step of the process. It was easy and fast!
Hello Shonn! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very easy and understandable. Also the person that help me was very respectful and gave me a good understanding on what I needed to do
Hello Michael! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was Wonderful and excellent and I will like to use it again also refer someone
Hello Emmanuel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My agent was very knowledgeable and clearly spoken.
Hello Kelvin! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Yesterday the website had a lot of glitches and it was very frustrating, but I tried again today, and everything went smoothly. The agent I was connected with was knowledgeable and friendly.
Hello Christina! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
In order to capture a very nice discount I had to verify being a military veteran. The retailer used ID.me and I decided to use this service to capture my discount. It was a very easy process to use and I was then able to capture my veteran's discount.
Hello Hal! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
I am not tech savvy at all. But this was easy to use and had clear concise directions. Only took a few minutes to complete.
Hello Sheri! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Amy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fantastic so easy to use and fast very simple to use thank you for all the help
Hello Roger! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fastest and easiest sign up I've had to do. Clear step by step instructions.
Hello Ursula! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great she was very nice and it was quick and simple
Hello Shanda! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stella! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team