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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Outstanding representative to service my needs. Easy going customer service skills exercised. I was very well pleased.
The video agent I worked with was so professional. She was very polite and verified my information in a very timely manner.
Hello Stella! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Easy and fast. Very helpful and patient with me. Good to know they do this to prevent identity theft.
Hello David! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I feel my information is more protected and free of fraud thankful for this extra security it is very important.
Hello Shayteka! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello James! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
All is good he answer all my questions and he is so accommodating
Hello Ronald! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
I thought I was going to be hard but the directions were pretty easy to follow
Hello Derwood! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very happy with the service, every question was simple and short
Hello Marsha! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very good very good very good very good very good very good very good very good very good
Hello Michael! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Excellent experience I do advise you to be patient the process to complete in total was ten minutes if you have all of your Government issued ID & emails handy.
Hello Yolanda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Mario! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Intuitive prompts & toggles to make sure you are who you say you are!
Hello LL! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fue muy fácil y cuando tuve que hacer video llamada fueron muy amables.
¡Hola Tania! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I had to try and take my face scan two times? I tried a push notification, but that didn't seem to work at first. Eventually, i received positive ID.me feedback saying it all worked and i forwarded on to the SSA webpage. It ended well, but a long time and confusion getting there. The process seemed more difficult than it should be.
Hello Ronald! Thank you for your feedback as we are always trying to improve our member experience. If you have any questions or require any further assistance, please send us an email at sj.support@id.me. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
It was stressful and took along time for upload & to re-upload correctly. Video clarification with person was easier. Karen kept it in simple terms with video chat of documents. THIS WAS PTSD exacerbater 5-10 AM Finally I am done.
Hello Mary! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
I was glad it was simple and easy to do. She helped me step by step
Hello Autumn! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I loved that it didn't take long and the lady she was very nice and helpful keep up the good work 5stars
Hello LadyLove! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was fast if you pay attention to what it is asking for and it will protect you information. So you have a full feeling of trust.
Hello Jackie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick and easy the representative guided me through it without any confusion whatsoever
Hello Edwin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great all around experience very fast very simple very professional
Hello Andrew! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team