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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The lady was very helpful and friendly and explained to me everything carefully
The app was pretty easy to use. The agent that verify's your documents was professional and well mannered.
Hello Shelly! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had trouble in the beginning even with staff assistance. I tried again and finally got set-up.
Hello Olive! Thank you for sharing your experience with ID.me. We are always trying to improve. Thank you for your 4-star review of our service. -ID.me Social Response Team
Clear instructions.fast service.secure.easy to fill information form.clear instructions for picture I.d..
Hello Krey! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A concise and quick process to confirm your required ID with an agency or company. Rest Secure that the information you provide is not going anywhere else or to anyone else.
Hello Joseph! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was very easy to create profile & very easy to understand & use.
Quick, easy, simple, smart & secure.
Hello Terri! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Good very easy just follow the instructions and all the information nothing complicate
Hello Carlos! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very professional.very clear to making you understand the things that they ask you and let you know anything you wanted know.
Hello Frederick! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Simple to use and verify identify, each step clearly explained. Nice to know that my identify has been verified safely and securely.
Hello Annie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very Pleasant, one will benefit from using this and no longer have complications logging into The social security.gov app. Well worth it.
Hello Anthony! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was awesome the lady was well polite
Hello Kahiem! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Dificultosa, pero muy buena con el agente que me atendio en español.
Hola Sheylamarie! Nos disculpamos sinceramente por esta experiencia. Por favor envíenos un correo electrónico a sj.support@id.me para obtener ayuda. ¡Gracias! -ID.me Social Response Team
I found ID.me to be a pleasant, quick and easy experience. Joseline, the agent who helped me, was relaxed & cool, which put me at ease, for the quick duration of my experience.
Hello Vivian! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Todo fue muy rápido Ise lo q tenía q Aser y estoy muy agusto
¡Hola Victor! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great it was easy process and my representative was very nice and sweet.She the best and deserve a raise for kindness and hard work and dedication
Hello Jerome! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The agent was knowledgeable and friendly the process was quick and easy
It was easy fast and professional and took no time to get what i need to get done i don't know why i waited so long for a two min way verification
Hello Dustin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy to apply and a secure means of keeping your personal information out of the wrong hands.
Hello Tara! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was searching the Jockey website for Black Friday deals. I saw the ID.me link and signed up. Soon, I received a student discount. This was much appreciated from a poor college student.
Thanks ID.me
Hello Jen! We are glad that you were able to successfully verify your identity as a student. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was able to fairly quickly get ID created and verified. Each step was clear with good instructions.
Hello Jeremy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edward! Thank you for your feedback regarding our member support agent. We appreciate your review of ID.me. -ID.me Social Response Team