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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was easy to use and my agent was very helpful and professional.
Hello Richard! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Debra! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Creating my account was secure and simple. The steps were described thoroughly and it did not take long to set up.
Hello Lindy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It Was Professional. The Representative understand
The Calls. He Answers
Hello Carl! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I could find where I needed to be, but going from there was a little more difficult in trying to figure out what information i needed to complete, where, was something else.
Hello Nikole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Was very easy to set up and all through the process, felt safe and secure
Hello Cyril! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great customer service, the attention of the employee was excellent
Hello Luis! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Kept getting a message saying my information wasn't what they had on file. Wasn't worth my time to keep trying.
Hello J! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Wasn't sure how it would work, but to my surprise it was Quite fast and secure.
Hello Moses! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
I was able to upload a photo of my license information very easily and it was verified within an hour. I was able to start using it very quickly and it worked very smoothly!
Hello Brianna! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My agent Terri was so helpful and made the whole experience a breeze! They explained everything to me and walked me through each step of getting verified. ID.me is a wonderful service and very useful! Keep up the good work guys!
Hello Hawo! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Worked at getting ID.me for a year but have finally worked it out. Not easy if you aren't a electronic-savvy person. Now if I can just manage Verizon & Lowes to accept it.
Hello Gary! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. -ID.me Social Response Team
The whole process was easy to understand and use. Agent was professional and kind and answered all my questions with knowledge.
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Mark! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Sam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Rufo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick fast and easy experience. Definitely impressive
Hello Teresa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed a past years tax return and was putting off looking on the irs site as my last resort. After struggling and looking everywhere else and not getting anywhere I went to irs.gov. Well I was signed in and printed what I needed in seconds. Why? Because I had made my idme account already. Thank you, thank you, thank you! I am an extremely pleased customer!
Hello Sonia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I started this process on a Sunday afternoon in the UK, not expecting a response until Monday. I was completely surprised when the system indicated a 3 minute wait! I connected with the agent who was very professional and efficient and in what seemed like seconds I was verified.
A truly remarkable service
Hello Eric! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Liss! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team