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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Its a good way to keep what is yours private, it may take a little time to do, but well worth it
Easy to use and did not take as long as I expected it to. It takes about 45 minutes to complete everything.
Hello Raimil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Me ha gustado el trato que ne han dado y la atención son claras.
¡Hola Eulalio! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
A quick and easy way to get your veterans status verified and log into several sights for veterans benefits and discounts.
Hello Lynn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was amazed this process was available at 6am on a Saturday and is 24/7!
Hello Nanette! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was very satisfying and unrealistically easy; in that I am using ID.me for the first time. I expected it to be complicated. It was not, but was an very quick and easy verifying process with using the site and I got my discounts on the items that I purchased!
Hello Lisa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Combat infantry many missions constantly attacked by people and ieds
Hello Kevin! Thank you for your 5-star rating of ID.me and your service! -ID.me Social Response Team
Since I had the problem of having my old address on my drivers' license and passport, but filed my taxes from my new address, I had a hard time creating an account because identifying myself. However, the program had many ways, and finally the video chat that seamlessly let me identify myself as myself. It was GREAT!
Hello Celeste! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick easy and I appreciate John's patience
Hello Darla! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thanks to the very simple step by step guidance and instruction of the ID.me team, especially to their verification video conducted by a very kind and professional agent, I can easily, quickly, and safely get my necessary requirement services from the IRS.
Hello Phu! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Delma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to verify my identity with an agent through a video call and my speakers weren't working so she was accommodating and called me
Hello Sandra! Thank you for sharing your positive experience with ID.me and our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Jaden! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to go through a lot just to prove my identity which I'm glad that they do video call to make sure it's u the lady was very nice during the process.
Hello Tamala! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Not many acknowledge the transportation industry in anyway. I was very pleased with the process, which is extremely easy, fast and secure.
Hello Sergio! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I cant describe how satisfied Im with how you verify my identity and how fast and easy my experience was, Thank you!
Hello Gaspar! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was very helpful and professional. The only thing that is frustrating is having to verify My identity every single year. But I do like this new update and the new system for logging into my account, it is alot easier.
Hello Maria! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Process took several minutes but it was secure and ID me was easy to use and agents are quite helpful and friendly.
Hello Robert! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerilyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team