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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a very user friendly process that was very straightforward on what was needed, and it was quick at processing everything. Now that ID is verified so I won't have to keep doing it with new companies.
Hello Ray! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a good video call with the representative Sharon S she was nice professional very helpful answered all my questions and I would like for her to get a promotion or a raise she works hard she deserves it.
Hello Patrice! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was a little intense and convoluted but, in the end, it accomplished the expected results.
A set of FAQs and a sheet 'walking you through the process as a guide would be beneficial, almost like a check off sheet that has the projected processes listed that you familiarize yourself with prior to 'jumping in' to the multiple steps.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Not happy took me a long time to get it done don't know why it took me so long to do it
Hello Lloyd! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Helpful, fast,respectful, confidentiality,my experience was good
Hello Gary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Uploading and doing a face scan is time consuming and ultimately doesn't work. Do the video verification and be done with it.
Hello Leon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I selected a wrong city of my drive license, the agent remind me and told me the right way to make the correction.
Hello Yi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Well the reason I had to do all this was due to a requirement by the IRS. I think that it was overall a new and a good learning experience using my scanner to upload the documents and a video was done with a referee at idme and that went smooth also to visually check my docs. Overall a 4star experience.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jodie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me was very convenient and surprisingly easy! They seem very secure with their multi-step verification.
Hello Brooke! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I filled out my information and received a confirmation email soon after.
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They performed all the tasks quickly and did not waste my time
Hello Lou! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had some difficulty getting through the process. With prompts from IDme, I was able to complete the access. I do feel security is important to the site. I have not tried to get access; but expect to not have an issue
Hello Fred! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Inscription facile et rapide. J'ai eu droit à de super avantages! Merci beaucoup
Bonjour Isabelle! Nous apprécions vos commentaires. Merci pour votre avis 5 étoiles sur ID.me. - ID.me Social Response Team
It was easy to do and took very little time they asked very simple questions to verify my status
Hello Thomas! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The process to verify me was simple and prompt. With little information I was able to be verified.
Hello Wendy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Really helpful and easy to follow. I'm glad that the instructions were simple. Hope that this will help others when they apply.
Hello Anna! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It took me a few minutes to get what i need,i highly recommend this.quick and easy.
Hello Jessie! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team