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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The set up was easy. I just had to show my authentic identification. I got emails letting me know when to follow the next steps. Once I've followed all the steps, the process was easy sailing. The wait time for an authenticator sucks. That's about it. I'm glad I've taken care of this now instead of later.
Hello Dorian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm pleased with everything.i hope i can use this on my computer too.
Hello Linda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
¡Hola Evelia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I am very pleased and happy with the services of IDme. The team was there for me when I needed them the most.
Hello Winniefred! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
As soon as I went on the site everything was simple, the instructions were easy to read so you couldn't get it wrong
Hello Nicole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Scott! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good very good experience and satisfied in keeping my information under confidentially
Hello Martha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Step by step instructions were easy to follow. At first I was a little intimidated, but once I got started it was very simple to use.
Hello Dan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
El personal muy atento y la aplicación tiene muchas opciones para resolver los problemas
I have used other ID verifying platform and for some reason each of them reject my application because I got married and my last name is not the same 20yrs ago when i enlisted(military verification). It was so frustrating jumping through loops to prove I am who I am but ID.me was smart and made the connection. I was pleasantly relieved to be honest and hope ID.me gets more attention as the platform to use.
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Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All This is weird & a little too personal. This needs improvement & a team to monitor the security of this platform. To Much Personal information freely given away at a websites expense.
Hello Isaiah! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
It took me ten minutes flat to create a verified account with IRS.gov, I did not have to make any phone calls or leave my house, and I am 3000% thrilled.
Hello Jen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Incredible very secure and fast helpful to create my own page
Hello Alfredo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I felt secure and comfortable, very polite and professional when she assist me
Hello Lilian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to use. Take your license photos first, then pick them to enter into the form.
Hello Steve! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fasil rápido y muy bien explicado no tuve ningún problema con llenar todo el cuestionario fue muy fasi
¡Hola Laureno! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Simple and easy to use, a site you would want to use.
Hello Barbara! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team