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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Good... wait was quite long
Good... wait was quite long
Good... wait was quite long
Good... wait was quite long
Good... wait was quite long
Good... wait was quite long
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy, great to use. Easy to verify myself. Lady was awesome who helped me
Hello Desiree! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and easy and simple convenient for helping with my bills
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Id.me is very fast and secure, that anybody can trust for irs services
Hello Melvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Although loading up the documents took me a little time to figure out how to do it, the agent and call experience was quick and great!
Hello Jeff! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was good I got the help I needed to get my identity verified
Hello Jon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
We have use ID me with DMV and with EDD and this is a very secure way of ensuring your identity. I notice that some companies are now adopting to this new technology.
Hello Clemente! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Allysia is the reason I am writing this review, an act I seldom do. She is your voice, your doorway and the beginning of our experience with your company. If you train others as you have her, then I foresee great things with your company, I was highly impressed and may I add I once ranked number one in the call industry for Convergys Inc for a month. Allysia, you are golden. Merry Christmas...Jay Spicer
Hello Jay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A very good one, would recommend it to everyone. You really know how to treat the Military branch.
Hello Jennie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed ID.me for IRS access online. The selfie function didn't work so I had to contact an agent. The wait time was OK. The agent, Antony, was really good. The process took 2 hours over 2 days' time to complete. Tedious, but secure. Got it done.
Hello Renne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I started with feelings of intimidation, being inconvenienced, and unsure of my overall experience. After taking a deep breath and following the easy step by step guidance, the agent I was presented with made me feel as if I'd known them in my personal life and the chat was as comfortable as sitting down with someone, I occasionally do, in confidential conversation. We protect ourselves from fraud in everyday life experiences, ID. Me is an added layer of protection, for our benefit as well as the government services we rely on. I'm grateful for the opportunity of using the service with easy guidance and a very comfortable, trustworthy experience from it. I still laugh at myself for feeling the way I did, at the start. I would do it all over again without worry or hesitation.
Hello Scott! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and very helpful made my experience so much better than what I've ever experienced
Hello Aaron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was great I didn't have to wait long for the video call my agent was very professional it was fast and simple would definitely recommend to anyone
Hello Derrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was really fast and easy no problem to do it and I'm like
Hello Jeanette! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Ms. Courtney is amazing at her job I would definitely recommend her if I have the option to recommend her personally, she's good vat what she does very professional.
Hello Chamika! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am very happy that this provides a fast and easy service
Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and kind. Grateful for having a staff that is helpful and patient with language barriers.
Hello Arelis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
No hassle and easy to navigate for applying a state verification ID
Hello Christian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was given a discount at Hey Dudes for a pr of shoes
Hello Melissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team