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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process was very easy to complete. The video caller was professional, respectful and quick. It only took about 2 minutes to complete the call and verify everything so I could continue with my log in.
Hello Kelly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Joni! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Coty! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great and very pleasant experience! I really appreciate the agent that was working with me to solve my issue. The agent went well and beyond to help me solve my issue
Hello Stanley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy, once the wait period for the next operator was available.
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A LITTLE BIT OF A PROCESS TO GET THINGS VERIFIED BUT THE REP WAS VERY HELPFUL ONCE I WAS ABLE TO SPEAK WITH A PERSON!
Hello Rhonda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Erica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This makes many of my online experiences much easier to access. Wonderful way to get the information I need.
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Helpful and good service and work very fast. ……………
Hello Sohaib! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Can do it all at home just follow instructions. Impressed how it connects to phone.
I wonder why I ever hesitated using this as an option - it was fast and so easy! I usually don't ask for military discounts - or use them - but I decided to give it a go. It's the holiday season and every little bit helps tremendously. I'm so glad I did and I'm so glad a system like this exists to make verification and application so seamless.
I am very satisfied and happy. The agents are very nice, I can see my social security account now.
Don't be afraid of this system. Be careful and read all directions through at least once to the end. Take your time. I was finished in less than 15 minutes.
Hello Bernie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was the smoothest identification process I've used. The agent was great. Just prepare everything before the video visit starts and let them help.
Hello Grady! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Buena atención paciente para presentar los documentos y muy educado el personal.
Hello Rommel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am extremely satisfied with the help I got; The team is committed to helping everyone. I have never met someone well knowledgeable, respectful, charismatic, soft-spoken, delighted, and fully committed to helping others overcome their challenge while making sure your information is well protected and reserved only for you. Wow, I wish I could give you more than 5 stars. My life will be much easy if I meet people like her on a daily basis.
Hello Joel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Took 5 minutes to complete and the host was professional as well as kind and quick to give feedback
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Agent was fine, but trying to do this by yourself on line was impossible as the system rejected my selfies for two days straight
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent treatment son muy amable y responsable con lo que hacen
Hello Danny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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Hello Lamont! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team