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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I spent some very frustgrating moments trying to understand the site and how it works...Luckily I was contacted by Dale who left me specific instructions and the mess was fixed! Thanks Dale!
The process was fast and easy. This was one of the smoothest systems I have ever used. It was understandable and easy to manage
Hello Thelma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'd me. Is stressful and so hard to get in to smh but once u in and get the help u need they are ever ever helpful and um so thankful for the service they give me to get wat I need done but it's a ever good helpful site and good to keep yo identity safe...once again think u for servers good people...
Hello Terrance! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was notified by text message that someone changed my password and contact information in order to log into my IRS. I was able to take the appropriate actions to verify who I am. Thank you
Hello Janet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a bit of trouble with one section of the application and had to start over. Other than that it went well. I was impressed with the technology and the security. Just be sure you have everything that you will need ahead of time.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello! Data security is our #1 priority. We do not share information with third parties without our members' permission. You decide whether or not you wish to release your information or to keep it private on a case-by-case basis. To learn more, please see the following link: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-. -ID.me Social Response Team
The system is easy to use, but the end result is a bit confusing at least in my case it was.
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good she was courteous and professional and led me through everything that I needed to know
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy bien comunicado y entendible muy satisfecho con el representante
¡Hola Marco! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I was having trouble confirming my identity and tried for m8nths until recommend here and with their services I have berm able to get my unemployment benefits.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to submit and have my document verified within minutes, the process was very quick and easy to complete. I spoke with an agent on a video call, she was nothing less than great!
Hello Paulina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall, good experience, secure and easy process. I would recommend this IRS site to anyone.
Hello Mark! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
La verificación de documentos fue fácil, la señorita muy amable y paciente.
Muchas gracias
Hello Hermila! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall I feel this is a great way to feel safe these days. My identity is extremely important to me.
Hello Kimerlee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got frustrated the first couple of days and give up on it one day and started back. But it done now
Hello Sonya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was extremly satisfying and would recommend I'd me to all my family n friends
Hello Tammy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Can't get a simpler path to connect. Safe secure... done!
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was very satisfied. I appreciate so much your help.
Hello Maribel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Me gusta aunque es la primera ves que lo ise me ante dieron muy bien y eso es agradable
Hello Alejandro! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team