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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Well satisfied with the experience with ID me on my first time usage.
Was great to be tended by charlene and the way she approached the conversation was just great!
Hello Herbert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience through the process was very good. The help I received was fantastic.
Hello Henry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My application experience was very positive. The process was easy to understand and follow and application was quite easy to use.
Hello Felix! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My agent worked very fast and very professionally and got me verified in no time
Hello Nicholas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took me a couple of tries to navigate through this system. Just for the simple fact that I tried to make it harder than it was. I appreciate the attention to detail and hopefully one day post pandemic we can get back to where more people are hired to work with the public to recover taxes.
Hello Gail! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent that helped me was very patient, considering she probably had many other calls.
Hello Tiffany! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I loved how quick and easy the process was as long as you have your ID you'll love logged in, in 5 minutes or less
Hello Sandra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The person I was talking to was very nice, polite and helpful. I really appreciate it. Thank you so much!
Hello Stanislaw! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and helpful and she did a wonderful job explaining everything to me and I was very greatly satisfied with her
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Pleasant and a little timely. However very intent on making sure you are who you say you are. Making it very secure.
Hello Birdie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple instructions and helpful tips to guide you through.
Hello Courtney! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The instructions were not always clear. However, even though the system did not initially identify me, there were still prompts and more options to re-try. Finally resulting in a video call that approved my identify.
Hello Nan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easier, faster, and far more helpful than I anticipated! It helped me save money on Carhartt goods, and also helped me streamline access to my IRS things.
Hello Liz! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was great I liked it n look forward to this thank y'all for everything
Hello Jarrian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good I loved it got in and out thanks for the help
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy bueno estoy muy contento con el servicio espero que haya reglado el problema con el irs
Hello Almando! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.ME was fast, secure and do a good job at verifying your identity.
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Estoy muy agradecido por el servicio brindado gracias por las atenciones y estoy pendiente de cualquier imprevisto
Hello Levi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy fast and secure, its was a easy process to get your identity on there, very fast didn't take long, and it's more secure now
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team