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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was impressed at the security steps needed to get to another website. It made me feel good that my personal information and identity was safe.
Hello Tim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This program was very prompt and thorough. It also has many resources to save money for those who are in public service. Considering we do our job out of love, not pay, this site is amazing.
Hello Jodi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nothing more to add to this review. I have said all I can
Hello Donna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I couldn't help but file due to the sensitivity of my sudden loss of job I appreciate the help in this hard time. I truly appreciate the support, thank you!
Hello Ana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a great experience I enjoyed being able to get something accomplished no matter what time of hour very grateful and helpful
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The staff was helpful when I needed them. (Important) The system works for state and federal identification. I want my ID verified, I'm an Enrolled Agent, a tax professional, I want everyone verified! ID verify allows me and my clients to view our tax information securely. I'm so glad it works.
Hello Kate! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything went relatively smooth. Excellent description of documents needed, easy uploads. Agent was friendly and knowledgeable and met with me on a Sunday evening. Easy Peasy!
Hello Tammy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Blown away by the number of offers and the availability of the discounts
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Smooth sailing. Video conferencing was a cinch. Easy. Representative was friendly, succinct and professional. All in all... two thumbs up! Great job!
Hello John! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
It was fast and simple to use. It was not hard at all instructions were clear.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wonderful experience. Very simple. Easiest process ever. Thank you.
Hello Shaun! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I used ID.me to provide proof of identity to obtain IRS information. It was very easy, and led me through the process step by step. Very intuitive program created by very talented people who truly understand what is needed for people to be able to successfully complete their task. I absolutely recommend them.
Hello Rita! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to get myself verified without any issues. The process was fast and efficient.
Hello Carlos! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The verification process was very quick with the help of the video chat representative.
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was one of the best voice calls I have ever had it was very open perfectly did it was quick and did with a smile new what he was doing new what to ask far check everything like it should of been think you sir
Hello Darlene! Thank you for sharing the positive experience you had with our representative! We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with this is my first time it was excellent good customer service and good response you guys are doing an awesome job good job keep up the good work
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your kind words and support. -ID.me Social Response Team
Happy very happy with all of your help I really appreciate it
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team