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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Muy buen trabajo me atendieron bn y me sacaron de dudas muy facil y efectivo el trabajo
Information provided was by far the most informative I've seen. Love the promotions included as well
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent service very satisfied, I asked for someone that speak spanish an they were very kindly and quick.
Hello Evelyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good, it can be better if had more Spanish speaking agents it would be better service
Hello Wanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
She was all business with regarding the very important job of ID certification.
Hello Edmund! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a wonderful experience no problem what so ever everything was smooth ànd everybody was helpful
Hello Audie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not as familiar with computers, so using the video verify made it very simple.
Hello Ellen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy to fill out the questions. I found out about this on a link to a web site that offered discounts for teachers.
Hello Keyne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Apparently it's needed for an IRS online account, and they offer discounts for teachers, students, EMS, and military members.
And the process to set it up was fairly simple
Hello Jacob! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Used it with ease easy to follow directions and got everything I needed without a hassle or glitch in the privacy of my home
Hello Kenny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm definitely a skeptic when it comes to verifying my veteran status when it's clearly stated on my photo but. ID.me was fast and simple! The whole process only took a few minutes and I didn't have to get any documents to verify my status as a veteran. They also provide a long list I would say of businesses who provide discounts! All in all awesome experience with lots of bonus information.
Hello Logan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Program is difficult to navigate through especially when you have to go back and forth between your phone and the computer. Although secure, quite complex. Would like to see a more cookie cutter approach.
Hello Steve! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was one of the most important things I have done. ID Me was not difficult to do and I was able to get my identification process done quickly and easily without having to do it over and over again. I thank you for your patience and support.
Hello Nancy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am a brand new client to ID.me. It was fast easy and very specific that is for sure. Thank you so much for making it easy safe and intruiging
Hello Crystal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This service is awesome! So very easy to follow the directions. Very quick too. About 7 minutes altogether from start to finish! May God bless your day with much peace!
Hello Julia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional, fast and friendly.time well spent. The agent was very knowledgeable.
Hello Star! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was very helpful and convenient, fast. Would recommend and use it again
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was pleasant. I'm try to file my taxes and I don't want to have any unwanted delays.
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very supportive agent. Simple and easy procedure to get verified
Hello Muhammad! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thank you for helping Veterans. We need all the help possible. Look forward to buying gear.
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Felix! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team