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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Experience was pretty good, but still need some more information
Hello Johnny! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was great I had a problem and it was solve due to the information that the agent gave me
Hello Shamyra! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
100% top drawer glad I chose I'd.me to authenticate with I won't use anything else
Hello Mark! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great service great personality great people help you anyway they can
Hello James! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
ID.me is fast, convenient, and secure. I love the ease of use and the atmosphere of the website pages.
Hello Samuel! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
A wonderful experience knowledge-based experience great personality a pleasure to be assisted by
Hello Andrew! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
My experience was absolutely the best and I got everything handled in no time
Hello LaKonda! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
My host was very professional and quick to handle all my issues and question as fast as possible
Hello Brittany! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very fast and easy, made me feel comfortable to do a video chat and very secure when it came to my information. I would recommend anyone using or trying ID.me.
Hello Samantha! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
It took me a long time to complete the process, but i finally finished.
I'm extremely satisfied.
Hello Coral! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I had a wonderful experience.I was treated with respect and courtesy. The costumer service representative was knowledgeable as well as kind.
Hello Walter! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
My experience on zoom was suberp excellent services however carroll county gdol need more instruction as to what to do when you cant use your first email
Hello Pamela! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
The lady that attended me was really professional and quick about it. She answered my questions and we got the call done in less than 5 mins i think.
Hello Jose! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Its was quick and professional, very helpful and pleasant
Hello Kristin! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The easy to understand series of steps were easy to navigate...and allowed me to quickly get the job done.
Mr Mansoor was able to see and address the conflicting issue to resolve my IDME duplicate acct problem. Thank you so much!
The agent I was speaking with was very friendly and helpful
Everything was easy to understand and very fast. Nothing was complicated or took anytime at all.
My experience was great. My email had changed when I moved different state. I had been trying to get it fixed since you can't have 2 accounts. The zoom call worked out great now I know the original account will be updated and should have no more problems.
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Hello Geralda! Thank you for your positive review of IDme! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team