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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great. Followed guidelines, finish verify step by step. Agent friendly. Nice experience with agent. Thanks.
Honestly, I was worried when my login with DS wasn't working anymore and I had to call their support. While I was on hold for 44 minutes, I completed the whole process with ID.me from start to finish and was able to login to va.gov. I would happily recommend this service to anyone looking to get verified for government portals.
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Anne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Everything was very well explained and the directions were very clear
Hello Maria! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Hello Sonia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Specific documents needed but the pictures sent was not easily verifiable, not sure why and had no specific feedback or the feedback was annoying because it didn't make sense
Hello Leo! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Agent is very kindly guide and easily guide.
Agent was smiling at that time.
My mind was happy.
Hello Ju! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 4-star rating of ID.me. -ID.me Social Response Team
This is a very good service, I highly recommend it. It's the quickest way to get verified, Thank you!
Hello Phenix! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I was having a problem with IRS and calling was wasting of time, by then I friend of mine told me there was a web called ID.ME which would make your life easier, I therefore searched and miracles happened in few minutes my records was under my control thank you team ID.me
Hello Jama! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick, easy, and professional. I am extremely satisfied with my experience!
Hello Bridgette! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Perfect/ Excellent and We like Id.me. Cause we can explain everything
Hello Seraju! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Chris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Really, no problems from start to finish. Toughest part was locating my passport. That would have been cake if my wife had been home.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The IRS agent was very efficient and kind,it was fast and easy to confirm by video call my identity.
Thank you!
Hello Denise! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Fast and secure, services are perfect. Agent is really helpful and questioned are straight forward.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The site was easy to navigate and the people were helpful. It was quick and easy.
Hello Sharon! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Awesomeness and first time experience. The agent was very helpful and professional. I can truly say patience is necessary for this process because we have been trying for months to complete this filing. Thanks to the best agent.
Hello Peter! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Fast and simple it is a great experience proving and comfirming identity so it can always be avoided from thefts
Hello Bob! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to set up, the system walked me through the entire setup. I would recommend it to any one.
Hello Rick! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Leah! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hsing-hui! Thank you for your feedback regarding our member support agent and the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team