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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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All questions were answered quickly. I was very happy with person I talked too.
Hello David! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Security of payment is the number one goal. You do not want your hard earn money for paying bills to go anywhere else but the designated place.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed to get my tax form so I can enroll in school and needed to join a video call to confirm my identity. The lady helping me was patient, helpful, and the call was done in less than a minute. I had a smooth experience.
Hello Isabella! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
At the first time was stressful and complicated
However now I feel more secure
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Success I was able to get everything done. Hopefully I can continue my process.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. -ID.me Social Response Team
Greatly satisfying with the service I received from the Agent and she was very nice...
Hello Demetrius! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Followed the instructions then I waited for invitation for video presented my Documents. They were approved because prior to video call they tell you which documents to have put ready. Ms Angela was the ID ME Reresentive, she was helpful polite, & fast. It took maybe 10 minutes then done Wonderful experience Thank you so much for making what I thought be hard greeat
Hello Dawn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
¡Hola Joel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Everything goes smooth and easy. I spend just 4 min or less in the process
Hello Eddy! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
My experience was challenging at first but smooth afterwards.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Professional, secure, helpful, timely, punctual. My over all experience was great.
Hello Joanna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was attended by a very kind person who knew how to solve the problems due to my disability, overflowing sympathy and cordiality.
Hello Alberto! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Wonderful! She was very enjoyable to talk to and took care of me wonderfully please hire more like her!
Hello Charles! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Great, Enid was professional & kind & the whole process was easy & fast.
Hello Elizabeth! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Chris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Navigating was sometimes tricky because of the accuracy that goes into verifying identity
Hello Bill! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Easy and fast. Love the technology involved where you are able to take pictures from your cell phone and add them to the website.
Fast and easy!
Hello Juanita! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Me brindaron un servicio rapido, seguro y empatico a la hora de resolver mi problema.
¡Hola Pablo! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was easy and first to us. And keep up the good work
Hello Gregory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Helo Marcus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team