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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I have to access several different federal websites & using ID.me makes it extremely convenient.
Muy amable la chica que me realizó la videollamada concreta con sus preguntas,todo muy fácil.
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Wonderful customer service. Very quick and easy. I thought it would be a daunting task, but it was really easy.
Hello Heather! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I feel that extra security measures us good to have in place considering Russian and China alike have taken money that we/us hard working American citizens work for and it's unemployment Insurance that helps us that need it when difficult times arise and for the Chinese and Russians hack into our country and just help themselves makes me angry. Our technology and digital world is too vulnerable I believe in the old system where paper is best computers maybe faster but at least it keeps good money here and I feel we should steal our Monies back and then some just for good old school measures if we took their Money and put it to good use for those thatcant get any financial help would be great. Modern day robinhoods. My question is how come we don't fight back and take their money see how they like it. The federal reserve carries all the money denominations in the world what ever is missing in our currency should then be deducted from their currency and put back into ours after all all is fair in the game of war there are no rules but I think this id.me is a step in right direction
Hello Dale! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Work service kinda had some problems from different states I was applying from
Hello Roland! Our team is happy to help. Please send us an email at sj.support@id.me for prompt assistance. -ID.me Social Response Team
Very modern difference quick accurate some questions were redundant the full name part most people's IDs or medical identification doesn't have their full first middle last name overall okay fine great
Hello Khisha! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The application was a very easy process, step by step, easy to follow. Extra security with the scan no one will be able to access your information. I was impressed
Hello Antoinette! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process is simple, the service personnel are enthusiastic, professional, and good experience
Hello Shukang! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Allowed me to login to different websites without creating additional login and passwords.
Hello James! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Signing up is simple and quick. It allowed me to sign into SSA (Social Security Administration) without the usual hassle of signing in directly with them ( I kept getting locked out). BTW, even SSA recommends ID.me as alternative sign in - even with that, I did my own due diligence and found out that ID.me is recommended by most and your personal info is highly encrypted and safe - probably safer than your bank account!
Hello Thomas! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Someone new must be at the helm, because—finally—something is quick and easy at IRS. The online process was simple and clear and the interview was delightful.
Hello Jude! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great service very quick and easy and accessible, would definitely use again. The customer service agent was very patient and very nice
Hello Lexus! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm almost completely computer illiterate but this team made it simple for me to understand
Hello Jose! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
They are on their job and do their job they are the best and have you covered
Hello Thomas! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Simple and fast and well organize very happy with the service
Hello Rafael! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Andrea! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Had the pleasure of having a very pleasant, knowledgeable, friendly person assist me.
Hello Dale! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Great and Very Helpful. Very well pleased with the process, the referee, was very on point, knew all the info I needed, I am glad, the process didn't take all day and all night.
Hello Barney! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Seemed a bit redundant just to get to the video chat for completion.
Hello Eric! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
I was pleased with the relative ease and security of setting up the ID.me account. It was easy but thorough enough that I believe it would successfully help in preventing identity theft.
Hello Michelle! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beckett! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team