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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Primero no podía conectarme pero cuando lo logré fue una experiencia muy bonita porque se escuchaba muy bien y el chico que me atendió muy amable.
Quick and easy process handled with a professional and refreshing touch.
Hello Christopher! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Gina! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Everything went smoothly and somewhat fast. The agent I spoke to during the video chat was very professional and nice.
Hello Amy! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
After finding the correct paperwork I thought the process was good.
Hello Amber! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
When it comes to internet and computers I am a total dinosaur. However IDme made it so simple even someone like me was able to navigate with positive results. Oh yes as mentioned previously I did have to consult my expert when having one issue but that was quickly explained and resolved. It was a pleasant experience.
Hello Alan! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was very easy and very quick to have my identity verified with ID me the representative went over some of my personal data and looked at my driver's license that was pretty much all of it
Hello Tracey! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello DaJon! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This is a new and system and I finding it very useful, helpful and understanding.
Hello Dan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very very very good job done by web technical team in integrating ID.It was really nice to see how easy and simple website has been organized and designed for first time users.
Great job
Hello Vijaya! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
There should more help and understand and step by step help
Hello Shevon! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
The experience I had was extremely professional by a person named Ray. He was patient in directing me what I needed to provide in order for the job to get accomplished. Excellent service.
Hello Irene! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Muy fácil y buena para poder hacer ru identificación, rápido y confiable
¡Hola Carlos! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great experience using this easy, efficient and quick way to register.
Well done. Thank you
Hello Farhad! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Me gusto mucho la experiencia ya que es seguro y confiable, además me ayudaron con una persona que entendió lo que necesitaba y podía hablar mi idioma!
¡Hola Maritza! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great and good no mistake made all was good and I love how they can check all yo stuff rt on
Hello Regina! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very polite people and patient thought it would be a wreck of time consuming but very direct and so understanding
Hello Eddie! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Good service simple and direct to the point no wasted time
Hello William! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Smooth and quick, very easy to follow just to have ready documents needed
Hello Senada! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Yanira! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team