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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I Needed some vey important tax information in a hurry. ID me was able to assist me in the process of identification. In a couple of minutes and going through a few steps, I was able to obtain my documents.
None at this time but it takes time. Make sure you have everything ready.
Hello Liana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with creating an ID me account has been fast easy and efficient as well. I am especially grateful for the 24-hour service so that my information will be prepared in time for the week being that this is not considered business hours
Hello Latonya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I received a chat call from a wonderful lady, who helped me so much. I.D me is an awesome service and I am so grateful.
Hello Heather! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Me gustó la forma en que se dirigen a las personas son atentos y muy amables
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The representative was extremely professional and completed verification in a timely matter,
She deserves a Bonus! This company definitely has a true gem in her!
Sincerely,
Krsna S. Obiowo
Hello Krsna! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Misty! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Simple and secure. It took awhile for the review process to check my identity. It was worth it.
Hello Zedric! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I recently tried using Id.me to verify my identity. I was trying both options (upload pics using phone or video chat) but found that the video chat option (with an Id.me agent) worked much smoother and faster for me. The uploading and scanning of faces was taking longer and for some reason my upload was not accepted. But once I opted for the video chat option everything was taken care of within minutes and so I highly recommend using that option!
Hello Jhujhaar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
The operator who helped me was extremely professional and found a way to work around technical difficulties with my phone. She was so patient and kind. Job well done!
Hello Joey! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Experience was awesome had all the help I needed much appreciated
Hello Jeanette! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was real easy. I real enjoyed working with the agent.
Hello Marionn! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
Toda mi experiencia con ID me fué muy agradable por la facilidad que que brindan para poder realizar los trámites y los agentes demaciado eficaces
¡Hola Lamberto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Excellent Service in Spanish, good person describe options am have to pay my account
Hello Hector! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was quick and easy. Safe and trusted. It was all by the touch of a finger.
Hello Leticia! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It took maybe 5 mins to set up. Easy to follow instructions to follow.
Hello Jim! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
I had to submit documents... but let me tell you something this ID Me is the bees knees simply because I feel safe knowing I can rely and trust in keeping my own identity minus all these scammers and fraud running around impersonating folks and stealing their identities. I could tell the agent knew what to look for when he was physically scanning the documents I provided with his eyes. Trained very well to sense inconsistencies I felt a sense of relief knowing I have control of my life through ID me. No words can describe the Peace I feel Thank you for all you do and please keep striving to be the best in filtering out the fakes. In a world full of deception, you guys are the Real and I appreciate that! GOD BLESS!
Hello Amber! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was my first time. And I actually felt good. She was friendly, polite, and I loved the way she treated me. She made sure what I was asking for, was being answered. Yes her professional work was fast. So thank you.
Hello Patricia! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I had to do this as a part of applying for a service and since my last name changed in the last 3 years, I though for sure this would take forever and I wouldn't get to speak to an actual person. Surprised me very much that I was able to do this over video with an actual person! Waited maybe 6 minutes to start the video conference with the agent and another 6 minutes to get me verified and my information on its way to the people who requested it.
Hello April! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rolando! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team