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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I signed up recently on ID.me and find it very easy now it will be very easy to do everything myself online and doesn't need anyone's help.
Hello Raheel! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Terry was kind, helpful and comprehensive. She attended me with patience and explained everything perfectly. I'm from Puerto Rico, my first language is Spanish; and she used simple words to help me understand. Thanks Terry!
Hello Marymar! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very satisfied happy with the service it's quick and professional the guy was nice he had patience with me because I didn't know what I was doing I really appreciate it
Hello Karita! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was involved and time consuming, but it assures me that my identity is secure.
Hello! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Terry! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Was easy and fast glad I did this feel more secure
Hello Carolyn! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had some difficulty and needed extra help and right away I was connected with someone and my entire issue was resolved within 10 minutes
Hello Martine! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Very good. After trying to do this on my own and failing miserably I found the link for a video id me. Two days and counting not being able to get into my acct. I finally get an email to video id me. 5 min after talking with an agent I am finally id and applying for my weekly unemployment Thanks!
Hello Kathleen! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Es totalmente fácil y confiable. También fue de gran ayuda con una rápida respuesta. Totalmente agradecida.
¡Hola Zugeily! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
******* Stars.All great happy people we thank you! Also thank to the supervisers.and wife's and husbands.and family.You are very nice.In USA! And the World Loves you 24/7
Hello Juan! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID me was a little bit difficult trying to get verified but as soon as I got on video with a representative she guided me in the direction I needed to go in to get verified.
Hello Shelia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had to change my phone number to my new number with a government agency, (social security).This made their site impossible to access, until I receive a letter in the mail telling me how to change my phone number. Since I did not want to wait because there was information that I wanted NOW, I utilized I.D. me. So with a smart phone and a camera, I was able to prove my identity and provide a selfie, thus allowing me to gain access to the government site, in order to retrieve the information I wanted; all within about 5 minutes. I was astonished at how easy and quick it was. Keep in mind I am not computer savvy at all, and I stress out over situations that I cannot figure out. However the instructions were so easy even I could do it.
Hello Barbara! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Overall smooth experience. A little more difficult when you don't have a smart phone
Hello Marita! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent was super friendly and was also very quick on what you need to do
Hello Angel! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
At first, I was a bit nervous about reading the instructions. In fact, it was quite simple to do. Snap a photo and transfer it to the Id.me site from your phone. I was done in under 5 minutes.
Hello Sam! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very helpful the lady thank you so much for helping us
Hello Mukta! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
People were very friendly and helpful with getting my information
Hello Philip! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
This was a quick, simple, and very pleasant experience. The agent was great and I didn't feel rushed or unwanted. I highly recommend
Hello Vosky! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I thought it was going to be difficult an take forever but I was wrong it was very fast an simple and the lady was very nice
Hello Amber! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Iris! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team