On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Once I received these instructions the process was easy
Very easy to set up and use
Found out my electronic filing did not go through and start to fix it
Beats waiting on hold for an hour
ID.me is available 24 hours a day. This makes it easy to verify information to access governmemnt services. Great experience. Easy to use.
My experience was great but I was not impressed by the fact that I had to take a photo of the liscence
Hello Jason! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The operators with ID.me were very helpful and professional in helping me get verified.
Hello Andrew! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Thank you for the excellent service, toke less then 5 minutes and was very helpful
Hello Paul! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I waited for what seemed like an eternity for someone to help me. When I finally got the help he was polite and helpful I appreciated that a lot.
Hello Priscilla! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
My experience was Quick, Easy and pleasant. Nothing like I was expecting it to be. Thank you for making me feel secure
Hello Stacy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Glad to get my email verify thank u guys thanks for ur help hope u have a blessed Christmas
Hello Javier! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast, helpful and Very very Pretty women that are smart, intelligent and courteous to help with any problems.
Hello Sedrick! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy faster then I thought and a great an overall great system
Hello Frederick! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Tiffany was great helping like i said the problems I'm having are on my side.
Hello Mark! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very satisfied they were very helpful and professional hope that the person has the same experience as me
Hello Richard! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I am happy the way the ID verification was done with speed.
It is very easy once you keep all your documents in hand and
follow their instructions.
Thank you so much
It was quick and easy. Very professional and courteous. Thanks much
Hello Christina! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy to do, agent was polite and helpful Quick process
Hello Hannah! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent was helpful, it didn't take all day,i was secured with the agent getting my information and the background was peaceful picture.
Hello Rajohn! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
Hello Linda! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Fast and simple. The agent was extremely helpful and I was able to apply for benefits finally after being unable to for the past 4 months.
Hello D'Andre! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was perfect by that I mean good, easy quick I understand what they ask for.
Hello Diane! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team