On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Well, it took some time but the personnel at ID.me did assist me in getting my account fixed.
Excelente servicio,personal muy atento y educado que me ayudó bastante al hacer mi verificación de udentidad
¡Hola Francisco! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Needs work with online support because its takin me since september to finish sign up
Hello Shaun! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Quick, easy to the point. Easier than going to the department of labor office
Hello Preston! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process here is awesome. Just make sure you shoot all of your document listed (they give you the list inside) on BOTH SIDES and keep them in a folder on your computer separate from others and you'll cruise right through. The agent in the video chat was awesome. Felt like a friend. I live a remote area, so this was probably the ONLY way I was going to get verified.
Hello Chase! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Todo estuvo muy bien, excepto que me pusieron mi segundo apellido mal. Pusieron LOPE y es LOPEZ
¡Hola Fe Marie! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Mi experiencia fue muy buena me gustó la seguridad que tienen aquí como mentienen segura tus información me gusto todos:
¡Hola Ana! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The person was professional and friendly, very easy process.
Hello Christian! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Gladly to have converse with the agent who is very pleasant and accommodating.
Hello Herbert! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Ruben! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The Customer Service Rep was very kind and accurate. She answered all questions in a timely manner.
Hello Mary! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
After providing documents - quick and efficient - instructions for entering documents could be clearer - maybe on each page put an arrow where the next info must be added or clicked
Hello Martin! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great! Was very satisfied with all aspects of the video chat. The representative was very professional and nice.
Hello Kelly! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Experience was Great today with I'd.me representative Thomas.
Hello Lettyann! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I wanted to protect my ID w my SS and Medicare and went to ID me. It was a little time consuming but worth it. I felt that they were patient and walked me through it all
I used the zoom app to complete. Thank you
Hello Diane! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I been having some serious tissues signing into my account because of a unfortunate situation dealing with forgetting my password and having a new phone number so I couldn't login to my original account,therefore couldn't change my password and change my old login number to my new number...but the support team agent was so fast,fluent and efficient she ratify the problem in minutes..
Hello Artrellus! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It's really not too complicated to use but dealing with there agents was a very pleasing experience!
Hello Dylan! Thank you for your feedback regarding the identity verification process and our member support agents. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Laura! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I wouldn't classify the process as simple...but efficient and thorough...yes. Also, pleasant. The live agent was very nice too. I am so happy this service exists. I am trying to regain my identity. This definitely helped!
Hello Elizabeth! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello A! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wanda! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team