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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very fast, they attended me in a very friendly way and they gave me the instructions, very grateful.
Had to verify some things w/ the IRS & ID.me was super easy & helpful w/ their live agent video support. Thanks!
Hello Gerardo! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The procedure was complicated to me at first but I understand this is needed for security purposes.
Hello Jose! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 4-star review of your experience with ID.me. —Olivia, ID.me
Nice easy and fast very respectful. I think the lady who helped me should really be rewarded.Thank You
Hello William! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The video agent was very helpful it's good to use very secure
Hello Nicole! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Easy, fast great one thing though needs to have better app interaction for uploading IDs
Hello Lamar! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
To me a little stressed goin through the ID.me so many times, without going forward or going back to see what wear the issue.
Hello Hilda. I am sorry to hear that you had trouble, and I appreciate your bringing it to my attention. Please email sj.support@id.me for hel. We are here to assist. —Olivia, ID.me
Was a fast and simple process that took less than an hour
Hello Matthew! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very simple and easy. I feel like it's a safer way to give your valuable information
Hello Devante! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Was great. Now I feel a little more secured to know someone is watching and making moves to keep my info safe and sound.
Hello James! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 4-star review of your experience with ID.me. —Olivia, ID.me
Hello Jose! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Once I actually read the directions carefully, it was very easy to verify my ID this way. No different really than providing proof of identity at the polls or the DMV. Just easier and without the long lines.
Hello Donna! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Quick and easy while secured from my home. The steps were simple and to the point.
Hello Sonji! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Rod! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Excellent helpful kind resourceful
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Hello Khatera! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Video chat was awesome. Just go there. Do not bother with the automated
Hello David! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Once I gathered all my necessary documents it was unbelievably simple. I was really surprised.
Hello Retretta! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Wow wow wow wow wow wow wow wow wow wow wow WOW wow wow wow wow wow wow wow wow wow wow wow wow wow wow wow
Hello German! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Good fast and easy also friendly at a timely fashion and I like it
Hello Michael! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very understanding and helpful. Helped me solve a long standing problem.
Hello Matthew! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yeison! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me