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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Much easier than I had thought it would be. Representative I had a video call with was very nice and made the process very smooth.
Fast and professional. Fast service. Courteous online program thank you
Hello Jesse! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very satisfied. Thomas was polite and prompt. My phone was breaking up and I lost signal freezing my picture at times. He was patient and professional during this time
Hello Molly! We’re so happy that your experience with Thomas was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Everything went great good assisting. They help me with what a need.
Hello Martin! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Fast, Friendly, Courteous service.The service representative was very pleasant to talk to and she went out of her way to make sure all aspects of the process,which were explained by her, was thorough and complete with with an affirmative understanding.
Hello James! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Janet. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve and I’ll pass it along to our team. —Olivia, ID.me
Hello Bobbi! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
This was not a horrible experience. I had to go through the video verification. It was quick with simple questions. The reviewer was understandable and able to get through it quickly. Had to show 2 forms of documentation to the camera but she was able to review it quickly. Took less than 5 minutes.
Hello Kimberly! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was fast and simple. He was very helpful and kind.
Hello Brandon! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Muy Buena me atendieron rapido y todo en menos de 5 minutos
¡Hola Ismael! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. —Olivia, ID.me
Excellent quick service, considering what it takes to protect from Identity Theft these days, I feel that my identity is safe with this kind of thorough verification, Thank You
Hello Deborah! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Took a little longer than expected, but the instruction were clear and the program was well connected to my phone.
Hello David! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very good patient with me and helpful and polite. Made the process easy.
Hello Leslie! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very happy with my video. Call agent was extremely polite and professional. Very helpful.
Hello Joseph! We’re so happy that your experience with our member agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Overall my experience with ID.me was easy and fairly quick. Which was a huge relief for someone like myself who is not very intelligent when it comes to using computers or smart phones. I was relieved to talk with an actual person that was both helpful & courteous.
Hello Jeff! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
This is a very good experience regarding security Verification because there is alt of fraud out there and this is the way it should be for everyone to get identify for any government office or entity. Thank you and God bless you
Hello Jamith! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Was A long Process but glad its done! All I wanted is to make a payment to the IRS. Agent on viseo chat was absolutely helpful!
Hello Maria! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Customer service woman that I experience from the Florida office was amazing and the process is quick and painless
Hello Slay! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Me ayudaron mucho gracias por todo nunca pense que fuera tan rapido y seguro
¡Hola Anner! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. —Olivia, ID.me
My experience was nothing other than good. Things should move along now.
Hello Timothy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chase! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me