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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Using id.me was so easy I was surprised. No stress easy to follow instructions
The website seems to be set up very well to effectively resolve issues. I was so surprised that I had the option to get in contact with an agent and the process very quick and efficient. It was late evening my time and the day before Christmas Eve. And the agent was very professional and kind. Very happy!
Hello Jasmine! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
They are so sweet and kind and helpful and I really was amazed how fast they can get stuff done I'd definitely do this again lol
Hello Siarah! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
He came onto the chat quick and friendly. Very helpful the entire way and such a great person
Hello Tatiana! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was a bit cumbersome at first but well worth it and my video chat person was extremely helpful.
Hello Clifton! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Gary. I am sorry to hear that you’re having trouble, and I appreciate your bringing it to my attention. Please email sj.support@id.me for help with your verification confirmation. We are here to help. —Olivia, ID.me
Very helpful very patient very polite and they agent was very easy to talk to.
Hello Bernard! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I am satisfied with the service representative, she did really good and i would highly recommend her.
Hello James! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Easy task, nothing to complain about. Call was no hassle, professional approach. Quick and everything I expected out of a simple video call.
Hello Cecilio! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Simple easy my agent was super helpful she helped me flip.my camera when I didn't know how ( and I thought I was pretty good with tech and apps) and it was over in about 8 minutes
Hello Stephon! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
After spending several days dealing with the state of Oregon over my unemployment, they sent me to ID.me. That turned out to be the best part of my day, the gentleman that helped me was great. The process was quick and painless. Now back to Oregon to deal with them,Bummer!
Hello Grant! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Fast,easy, efficient. The process didn't take long. Responses were done in a timely manner. Agent was polite,direct, and made the process easy. I.d me is a great way to keep participants identity safe and secure. The verification method makes giving out personal information alot easier. Thankyou
Hello Ervin! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Smooth process over the video to help me verify my account
Hello Kendell! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
After all the struggle they really help me out and got things done
Hello Leonardo! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I was pleased with the process for setting up my account. I felt that it was one of the more secure sights for setting up my account.
Hello Judy! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Buena, al principio estaba un poco confundido,busque ayuda con un persona que había su identificación anterior
¡Hola Rafael! Nos disculpamos sinceramente por esta experiencia. Por favor envíenos un correo electrónico a sj.support@id.me para obtener ayuda. ¡Gracias! —Olivia, ID.me
Great. It's a good idea for all States. Video chat went well.
Hello Alex! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Satisfecha por que al fin pude hacerlo y sobre todo que me atendieron en español
¡Hola Yarely! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. —Olivia, ID.me
Great help with getting verified with my identity. Thank you so much for all the help
Hello Mathew! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I had a complete ID.me given by a lady, which included submitting my CA driver's License, US Passport, Selfie my face etc. This morning when I checked my email I was informed my record does not show a completed ID.me protocol. I had to go back home to retrieve my US passport since I do not carry with me to work. After retrieving my passport, I engaged with Thomas, who did a professional job to re-capturing my passport and driver's license. I was then told I was done. So what happened to the Selfie picture taken yesterday night, I questioned myself. The answer in unknown! I'm yet to check with the IRS if everything is okay.
Hello John. I am sorry to hear that you’ve had trouble, and I appreciate your bringing it to my attention. Please email sj.support@id.me for help verifying your successful identity. We are here to help. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maranda! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me