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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a very good experience the agent on the phone was very polite very thorough and happy to answer any questions I had. She made sure that she seen every document that she needed to to verify my credentials thank you for this experience.
Hello Tony! We’re so happy that your experience with Monica was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I had put away my documents and was asked to show the video call for certification. The ID VERIFICATION AGENT was very helpful, patient, and professional.
Hello Nathalia! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fast, professional, and very helpful interviewer was very polite, understanding, and very well spoken
Hello Tajay! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The entire process was fast and easy. The woman that assisted me on my ID verification via video call was very sweet and extremely helpful. She was eager to adhere to all my needs and answer my questions, ensuring I understood everything ensuring a pleasant interaction. I literally have asked for a better representative to take my video call!
Hello Jenna! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Super good helped me out good. Showed me the way because i was lost
Hello Laronzo! Thank you for rating ID.me. We’re thrilled to hear that your experience was positive. —Olivia, ID.me
Satisfactorio regularmente lento muchos pasos repeticiones de preguntas muchas cosas muchos procedimientos
¡Hola Jennisse! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a xx.support@id.me. -Olivia, ID.me
She knew what she was looking for she was helpful and nice and sweet they need to give her a raise
Hello Deserick! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Safe,simple,easy.great communication, timely manner.
Hello Jennifer! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
My experience was a good experience, the agent was fast and very helpful.
Hello Dermaine! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Teresa! Thank you for sharing your experience with our service. We sincerely appreciate your feedback as we are always striving to improve our member experience. -Olivia, ID.me
Was fast and secure. I'm glad that this an available service due to the fact that anyone can take people's personal things.
Hello Lawrence! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
La atención muy rápida. Muy amable la persona que me atendió.
¡Hola Betania! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -Olivia, ID.me
Professional and efficient very considerate to the customers service. Thank you for patience and answering question effective and efficiently
Hello Jeffrey! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Satisfied. Meeting went very well and extremely quick. The lady was a big help.thank you
Hello Donald! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was great to use. I was comfortable using the service with ease. If you have to use it is easy to use.
Hello Adrian! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Good experience with the help I received today at 12:00
Hello Mark! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
It took no time at all between the wait for a response and it was easy to get through the process my agent was able to verify me really quickly so I'm thankful for that
Hello Lucinda! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fue una experencia muy rapida y muy buena. Me toco una operadora muy amable.
¡Hola Airam! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Felt like I had to do a lot and was difficult because I presently just moved so my address was slightly different?.
Hello Shelby! Thank you for sharing your experience with our service. We sincerely appreciate your feedback as we are always striving to improve our member experience. -Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa! We’re so happy that your experience with [insert agents name] was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me