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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It worked very well for my need. I gave the required information asked for by ID.me and my credentials were very quickly ascertained and the result was automatically populated / inserted in to the box on the website asking for my credentials which gave me a 10% discount on the merchandise i ordered. I thank you ID.me. Marc
I had to ID myself to the IRS for a payment plan. It was 4 in the morning, (I have insomnia) and it worked! I was impressed, I even got an agent live at that time when the camera alone couldn't ID me. So even for a senior citizen like me, it worked out OK, when I often have trouble with newfangled apps. I also feel very safe and secure using ID.me
Unless you are very experienced with a computer this is difficult to do.
Follow the easily professional steps to secure your IRS identification number without any complications or worries
Great process quick and easy
Super rápido, amabilidad, excelencia, confianza y satisfactoria.
On second day trying to find my id number so I can add to Oromo code for my discount
Wonderful very helpful it was fast and simple and my agent was very professional
It was very helpful and your documents need to be completed and very Clair
Hello Fouad! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
I loved it, very fast and easy! She made sure to make me feel comfortable and help me because this was my first time doing anything like this
I had a wonderful experience with I'd.me would love to work with y'all in the future.
Simple and fast and efficient, very easy to navigate
I had never tried to take photos and "upload" them to a website before. More precise on screen instructions for how to complete that process would be helpful. I had to attempt the process three times before I understood what "button" on the screen to push in order for my driver's license photo could be "attached" or added to the screen. The video process was a new experience for me and now I understand the need for that added security feature, however, it was not what I was expecting. The agent was very helpful, pleasant and with excellent "people" skills—-she helped me understand the process and what would happen following the video.
The experience was incredible, very fast, effective and the best very friendly despite not speaking English well the treatment was very patient and considerate thank you very much I am really grateful
It was easy to sign up for. However, having to sign into it for every single government agency is a pain in the $#*!. It should have a multi app portal.
Hello Alan. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Some was a bit hard to sign on I dont have much computer skills. Overall i fswl it is a good thing to help
Quick and easy. I thought it would be a longer experience but it was pretty straight forward. All in all the whole thing took about an hour which was less than I expected.
Great Software that I enjoyed doing. The id.me software was fast and easy.
Excellent and very understanding. Very willing to help as much as they can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me