On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My agent was fast easy and professional she done her job and I was very satisfied.
Once in the teleconference, it took less than 5 minutes for the ID.me agent to confirm my documents and my account. Loved that they worked during the weekend as that is the only time that some of us have to get stuff life this done.
Solo el tiempo de espera para ser atendido fue un poco largo, de ahí en fuera todo estuvo excelente
Easy to be verified. Worth trying and getting discount as a student.
I was afraid to try it because I am less that adequate at doing anything like this. Didn't have any help at home and decided to try in on my own. It worked. Thanks so much for making it simple.
Don't be afraid to try it.
My experience with the id team was awesome. Very great customer service. And if you have anything else to do you wont have to stop because the service was fast.
ID.me is fast, safe and secure. It is very easy to navigate because each phase is explained to you in a way that is easy to understand.
Very precise on documents needed for identification and protective of our identity from identity theft.
Muy Buena calidad de servicios el consumidor definitivamente resuelve los problemas
After registering for Id.me, it didn't give me a discount on my order.
I can't access m account because the site on my smartphone doesn't work!
Hello Stephanie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The Lady that I spoke with was very polite and to the point
A bit hesitant to begin, but was quite easy and simple to understand.
So easy and perfect.
No time just done in couple of minutes.
I passed all of the verification but the phone.
How to prove my identity...
You have my SSN, my ID, video of my face.
But failed to be verified because of a phone number?
Maybe ill send my DNA to them to prove its me since my phone number can not prove that it is me,
Siit website and only God knows how they scammed and lured the government to partnership with them.
BUT the live agent i talked to to help me got verified was super nice and kind!
SO that is the only plus on here.
Hello Thomas. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paula! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me