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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was simple to use. Uploading photos was easy and gave real time verification on how to identify who I was. I enjoyed it and appreciated how great the experience was.
Forget it if you're trying to create a new account for your nonprofit or any entity with an EIN. There's no way. You'll have to file your taxes with Form 990-EZ this year. 990-N isn't going to be an option. This website makes it impossible.
It took forever and they were either having technical issues or loss of power. I STILL don't have what I need. They may also not be compatible with Apple because I kept doing the same log in protocol over and over.
Hello Dolores! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My goal was to discover my secure pin. The process to create the id.me account was easy to understand and quick to complete. I can securely access my data, review past returns, make estimated payments and change notification preferences.
I tried to log on to ID.me and was met with a completely befuddling succession of requirements before I could get on the IRS site to find out the answers I wanted. No adequate help was offered. This was a great waste of time, even when I managed to get on the site.
Hello Marilyn! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Good help was fast and easy experience wish I would have finished this along time ago
Absolutely frustrating to not be able to gain access to original account created over five years ago that I no longer have access to the email or phone number etc.
Hello Rachel! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The instructions are completely inadequate. The process is poorly designed and engineered and does not work properly. It took multiple tries to take the photos of my driver's license and the selfie. This company (which must have contracted with the government to provide this high-security service on the cheap) is doing a disservice to citizens. What about older people who need to access the Social Security Administration and are not tech-savvy. This is an insult to citizens.
Hello Juli. We’re glad you were able to complete your verification successfully. We’re grateful for your ideas to improve, and I’ll be sure to pass yours along to our team. —T, ID.me
Super easy and fast. Easy to navigate website and had little wait time for confirmation.
Wait time a little long but besides that a good experience
The process was simple, fast and secure. Takes only 5 - 10 minutes.
Easy to communicate with very nice people I didn't really understand how but the directions were simple
It was fast, and straight forward to use. It took approximately 3 min. To complete ID verification.
I did not have to wait long for the video chat.
Smoothly and well handled took job and secured it with care and professionalism
Not much to tell. They try to make it simple for people to ID themselves. It is a pretty accurate system.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clare! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me