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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The entire process was quick and simple. I appreciate the simplification of the entire process.
It was nice and respectful and fast and easy. She was kind and very helpful
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I have intentions to register in IRS website for doing transactions for my individual taxes business online. The IRS portal has an identification process to verify and secure access to myself. I have registered and completed the process of verification online, through the web portal successfully.
I'm thankful for I'd. Me. If it wasn't for them my identity could be stolen.
It was a very easy fast friendly interesting experience for me. I do this from my home and the team was very friendly Thank You very very much.
Valerija Duonelaviciene
I was forced to share personal data with ID.me because CA EDD required me to; or I would lose access to my online account. Soon these scumbags will be scanning our eyes or using our heartbeat rhythm to identify ourselves.
Hello Wilmer. We’re glad you were able to complete your verification successfully. If you have any questions, please reach out to us at sj.support@id.me for assistance. —X, ID.me
No words can describe being told you are not who you are - especially when you are trying to pay the IRS! The IRS certainly knows who I am, as then take my $400 a month payment plan, but ID me doesn't- hey ID me - you pay my bill then, cause you say I am not me!
Hello Wendy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
If you've ever had concerns about identity theft, this is a good way to protect yourself. Don't believe me? What's on the dark web with your information?
Don't become a victim!
I'm not good with a computer or electronic technology so I was kind of timid starting to sign up but it's so simple. I had my phone and a pc and as I used my phone for what it had asked and read the instructions on the computer I was done in about 10 minutes. So easy!
I started out frustrated because I thought my issues were that I have an android phone and my computer and phone skills require assistance sometimes from my grandkids - smile. However, I was able to complete the task with the video option and the young lady who take care of me was patient and understanding and walked me through the process to completion.
Quick, user friendly, multiple security measures used - very pleased.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna. We’re glad you were able to complete your verification successfully. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me