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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was a real hassle to get my refund in order hopefully all this work will be over soon because I am working hard to get my money back and I am not able to because of the identity issue
For Veterans, I chose this Service that was "As advertised." I choose to have my new ID.me credentials verified with my past history of banking & resident information. After a few quick text messages, the process was off and running. To say this took 5 min's, this was closer to 3 - 4 min's of my time. Now I can easily get to all the great e-Benifits offered on-line & apply instantly. Thank you. Steve M
Smartphone video selfie failed. Eventually succeeded with webcam. I am somewhat uncomfortable with providing all this biometric data. I would not recommend ID.me to others who don't absolutely need to use it.
I think it not easy for very old people. And don't know about computer.
You don't wanna know what I had to go through. Someone stole my ID and my unemployment.
Resolvió mis dudas estaba preocupada por si podría tener la oportunidad en mi idioma
She broke it down and made it easy for me to understand
The few multiple choice questions asked were pertinent. Social security numbers were blacked out, making it very safe to use. It took a total of about two minutes to apply, and acceptance came back within a few minutes. Would have no qualms about using.
Super easy to use! It took less than 6 minutes to complete and I was done in a jiffy.
I had no idea my account wad even being handled, so if it was, I had no idea
Hello Casey! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I liked the video and driver's license ideas to verify identity and that the 2 had to match. I did worry about whether or not this was a legitimate company connected with the IRS until I was finally able to see my tax transcripts from 2020.
Hello Nora. We’re glad you were able to complete your verification successfully. I am sorry to hear that you were having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me if you need any further assistance. We are here to help. —T, ID.me
Customer service doesn't do anything. Can't Even get a human being on the phone or get a legitimate resolution to problems
Hello Robert! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Once the video starts try not to laugh, because the video can't recognize you and you'll have to do a video chat with an agent
Fue maravillosa,con muy buena interacccion,la unica dificultad es para subir las fotos y documentos.
To much of my personal info went out over the web and locked in my phone. I did NOT want my info on my phone. Now cuz of you it's there. If I lose my phone anyone will now have all my info. Thanks for nothing..
Hello Cheryl! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Okay, thanks for the efficiency provided, please accept my answers,
I thought creating an account with the IRS would be cumbersome and difficult. I was surprised by how simple yet how thorough the process was.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie. We’re glad you were able to complete your verification successfully. Data security is extremely important to us. Please email sj.support@id.me if you have any further concerns. We are here to help. - T. ID.me