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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I sent the exact requested document and I was denied. I send another of the documents they ask for for verification and was denied again. I have 23 years Fed time and the ID to prove it however official government documents matching what they ask for were not good enough. My military and alumni went right through. Go figure.
I was very dissatisfied as I did not get the answers that I needed and now have to call to get this taken care of.
Hello Donald! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience was excellent and security comprehensive. Awesome stuff!
Hello Joshua! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
Quick fast and simple it was very easy all I had to do was upload my photo id and answer a couple questions verify my email address
Hello Darrell! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
After the woman had me show my ID, she just said I've been identified and disocnnected our call-video. I stated wait I have a question, it was too late she hung up.
Hello Sheila! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Took 30 minutes to get verified for an IRS check that took 60 seconds. ID.me and the IRS should be ashamed.
Hello Mark. We’re glad you were able to complete your verification successfully. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience was easy. The questions were not complicated. ID.me was simple to fill out and I was able to provide the information requested.
Hello Harry! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
It was good my interview was great just glad y'all finally meet with me I been trying to speak with y'all for days so for y'all to speak with me it makes me happy
If you use a birth certificate, you need to scan both the front and the back.
I do not recommend using a passport, it was hard for me to get a good digital picture of my passport.
I do recommend using a W2. The W2 was already in electronic format, so it was the perfect document for me to use.
And if your docs are not accepted, don't worry, the video verification step is quick and efficient.
Was fast professional an friendly. The video was clear an audio was great.
I selected not using a smart phone because I'm not very good with using it except for calls, texts and some video watching. But it made me use it anyways. It took a very long time for me to get this done. I don't understand why the upload of the drivers license STILL needed a video? It was confusing to use the cellphone one minute then the PC the next. Then back to the Cell, I just glad its over with and I certainly hope it worked. If not, I will ignore the IRS online website altogether and use a paper check the old way with a stamp and envelope.
Hello Victoria. We’re glad you were able to complete your verification successfully. Please email sj.support@id.me for further assistance. We are here to help. —T, ID.me
ID.me now has biometric data to identify me. I needed to identify myself in order to clear up the IRS's difficulty in determining my identity before they could process my 2022 federal income tax return. It was valuable to me to have a process that allowed me to prove my identity to the IRS.
Now that the process is finished, I don't want ID.me to retain my data. There's no legitimate reason for them to hold on to it. And, there is currently no benefit to me that someone has my biometric data. I want ID.me to either ask users to opt in to retaining the data for future uses by the user or to make opting out of permission for ID.me to retain my biometrics as easy as pressing a button.
I gave two stars to ID.me because I needed to speak to a live person via video link to complete this process. The person who helped me was calm and professional while also maintaining a friendly attitude.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with removing your biometric data. We are here to help. —T, ID.me
Being able to verify information needed for the IRS was so satisfying and quick. No need to spend time worrying meant a great deal to me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas. We’re glad you were able to complete your verification successfully. We appreciate your feedback! T-ID.me