On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy, fast and safe. I felt covered. Someone is really looking out for my safety. Keep up the good work guys!
I was very hesitant in sharing my information along with sending the photos to confirm my ID, but the steps taken in confirming my ID and taking photos was very easy. Prompts between the PC and phone were simple and I was surprised on how quick the process was.
It was great. I think you need make it more easy and also, make it user friendly.
I'm not done yet with what I need to find out so I don't know
What else to say. I need to know how to get my stimulus money.
I supposedly received the 3rd one according to my mail but I was incarcerated so I need to find out where it went.
N/Aansnsdjddjdknddnxkdndxndkdkkdkekkdjdndndkddkdkekk
The use of modern technology is still new for me. I had to be bold and took a chance. I'm so grateful for all the help from your service and all has worked out good for me in this new learning experience!
Hi Nestor! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me
I was having an issue verifying who I was using the webpage, I joined the video call and I was verifed within seconds!
Hello Victoria! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
I'd.me is so easy and fast to get your info to the IRS the agent who help me was super professional she knew exactly what to do she greeted me well and it took no time at all to get my info on top of that it was so easy to input your own info in on the arts you fill in yourself I would recommend everyone to use Id.me for the IRS.thank you
Hello David! Thank you for your 5-star rating of your experience with ID.me. We’re thrilled that your experience was so positive. —T, ID.me
It was fast quick and easy you need to do this if you need to verify your identity they give you time to get your documents together and they let you save and come back they send you a email to pick up where you left off really convenient
Hello Cloie! Thank you for your 5-star rating of your experience with ID.me. We’re thrilled that your experience was so positive. —T, ID.me
Great software to use in verifying identity from convenience of laptop or smartphone.
It was professional, he was nice. On time I feel it was one of the best FaceTime conference I've ever experienced he was a nice guy he kept his short he didn't talk too much I give it a five-star rating
Hello Lonnie! Thank you for your 5-star rating of your experience with ID.me. We’re thrilled that your experience was so positive. —T, ID.me
I had a great experience with customer service specifically with Allen. I'm new to doing tax returns on my own account and was struggling to understand it completely but Allen sat on the phone with me for nearly an hour guiding me through fixing my tax returns and suggesting what I should do to get proof of my W-2 for 2021. Definitely would recommend this to anyone struggling like I was
Hello Michael! We’re so happy that your experience with Allen was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —T, ID.me
I talked to one of Tax advisors told me I should send them a copy of my tax reform1040 from 2021 to get this issue corrected by the IRS and then fix my issues on my end.
The interface is reasonable straightforward, but switching back-and-forth between devices to fulfill the requests may be tricky.
1) Best photos of Drivers License are on a flat surface in a diffusely lit area, like a desktop or table near the computer. Use Landscape orientation and a close-up lens option for best results (if available). You will see your recent photos and a CAMERA ICON. Click the camera icon to start cell phone camera. Follow the prompts to correctly image each side of your Driver's License.
2) For the "live scan" you will need a very steady hand or a solid surface which places the phone about eyeball-high near center. Standing or sitting in a steady position with phone propped helps. Be prepared to lean forward-backward/side-to-side to center your face in the oval. Scan takes 3-6 seconds, try not to move when "scan line" sweeps over your image It took me several attempts, but finally it finally succeeded and verified correctly. If it fails, it will ask you to repeat the scan so remember your position and above all be steady.
Not good. The online service was difficult because I couldn't show my real I.D. I wasn't recognized.
Hello Kilwanna! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The steps were ready to follow and made me feel secure with the verification and identification process.
Hello Carolyn! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
Needed an account to complete some personal paperwork. Account completed very quickly.
Hello Patrick! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me