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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was great, they explained everything with great detail and how the picture was supposed to be
I'm not great when it comes to technology, so I was pretty pleased that it went so well.
I'm looking forward to the different benefits I have using id.me. I'm looking forward to taking my great nephew to SeaWorld and appreciate the savings, so I can take him on more adventures.
It was a quick and easy process to help ensure my identity is kept secure!
It was very easy to navigate through the whole website. Did not have one problem through the whole process!
I needed my tax document to file my taxes. I was out of town so I needed to get online. Through this service I got what I needed in 5 minutes.
I had a great experience with the video agent it was clear,quick,fast
I kind of hesitated first and I said that was for my protection. Two many scammers out there tried to steal your identities. I feel more comfortable with this method. Thank you.
Mi experiencia fue muy buena sigan con esa amabilidad y estar dispuestos a ayudar
NY unemployment required I verify my identity. I could have joined the FBI more easily. Who needs it.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I no longer have access to my old phone number, regaining access to accounts has been a nightmare. This process ensured that I really was me, and was extremely easy.
Overall very secure but too much going back and forth between email and I'd.me. Had to start over a few times
Muy satisfactoria muy atenta muy formal y muy buen servicio
The site has got it together pretty fast 10 second wait to video person to person part.
Awesome in completing all avenues in understanding how to fill in my identity in order to obtain a closer look at receiving my taxes through great lengths
How does a 3rd party vendor exist? It's easy. They contrive a problem, waiting for a reaction, then come up with a solution to the problem that they created. Who's problem should it be when there is a problem with an ID? The government. But who's verifying government IDs? This horrific company (IDme) who is being looked at for multiple problems by congress and privacy rights advocates.
I keep getting ran in circles with a passport & a state driver's license, that IDme is holding up my unemployment benefits. As a verified veteran, IDme can't verify my verification. How insane is that? I keep getting automated emails that people are on the job, and I go look at my que for submitting a help ticket just to find it empty again (just "clearing out the que - no problem here"...).
The latest and greatest email says "Hello Nathan! You've successfully verified your group affiliation with ID.me. Well done! Now tell us: how did it go?"...Ummmm, I'm not successfully verified - that's how well you did, and yet you allow me to continue flapping in the wind. This smacks of discrimination against lower income people.
Will me describing my experience help? I doubt it.
Hello Nathan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaitlyn! Thank you for your 5-star rating of your experience with ID.me. We’re thrilled that your experience was so positive. —T, ID.me