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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Long wait time for video seems audio volume is to low agent was great
Ok this part is not rite got to use fifty characters why I don't want to but it was ok I'll know more when my tax's get here it's been a month and a half already hope it come soon
Everything you need and more than the other company that do the same thing
Do not have a cell phone or camera on my computer. The ID.me process let me continue until the end before I was told ID.me could not verify my ID. This happened at least 5 times using different solutions that did not work
Hello James! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience with id.me was fast and easy and very helpful with everything I needed and I would recommend everyone to use it for a faster process
Login to the system to see my balance due on taxes
Although I went through the process and they even provided the approval and code straight to Zappos, they tnot accept chiropractic health care discount.
It was great! I didn't have any problems setting up with ID ME. It will make things much simpler to review my account with the IRS.
Hello Rita! Thank you for your 5-star rating of your experience with ID.me. We’re thrilled that your experience was so positive. —T, ID.me
I haven't gotten nothing back about my pin and I've been trying to get my taxes done for a month now
Hello Michael! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I wrote this to ID.me: You people are problem-causing social parasites trying to profit off a messed up world, and the fact that your profits come from a messed up world, you, because you are amoral parasites at best, do what you can to KEEP the world messed up. The process was unnecessary and exceedingly invasive. There was no need to run me through all intensive, hard to complete EXTRA level of ID checking. And in the end, when I thought I'd finally finished, your online protocol glitched on me (no - it wasn't me - I have a 2020 MacBook Pro) and I had to DRIVE all the way to the unemployment department to get help. Likely, you are simply part of a system throwing up obstacles against honest people to discourage them from ACTUALLY collecting their due. Shame on you.
Hello Christian! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Muy buena excelente la persona q me atendió fue rápida y profesional
Had to get driver's license out, etc. Once got going things went well. No problems submitting information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Irina! Thank you for your 5-star rating of Digital Wallet, Identity Verification, and More | ID.me. We’re thrilled that your experience was so positive. —T, ID.me