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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I received an excellent service. The agent was very professional.
Hello Mark! Thank you for your 5-star rating of Digital Wallet, Identity Verification, and More | ID.me. We’re thrilled that your experience was so positive. —T, ID.me
While the process was probably easy for some, it was challenging for me because I had a simple question and a live chat was not available. My frustration led to signing out and coming back another day. Obviously, I was eventually successful, but it took far too long.
Hello Carole. We’re glad you were able to complete your verification successfully. We’re grateful for your ideas to improve. —T, ID.me
As an unemployed person I was encouraged when the facilitator graciously helped me to complete the application for benefits.
She was very patient with me and I believe she gives others the same treatment
I was treated with the most respect.
I was prepared for my video chat but, right during the call, had a sound glitch. The agent took care of it with a quick call. This is a safe and easy way to get access to agencies.
The whole process is quick and easy.
Instructions are simple to follow. The
Pictures are easy to submit, and the
Video verification is done before you
Know it.
Very professional and helpful I was impressed. They did a great job.
I am glad for the i.d. program.I will refer other people,when it comes to protecting assets.
As long as you have documentation and patience the experience is alright.
It worked well thanks to the person who helped me out
My experience with the nice lady was great thanks for your time and my experience. Have a blessed day
Hello Eboni! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Hello David! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance if you are in need of further assistacne. We are here to help. —T, ID.me
Hello Bryan! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Having problem in login once I log out. I had to reset and create new opassword to login to my account to go to my IRS account. It is not convenient at all.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Pc system is odd for me. I keep messing up. Password was not clear and had to do it over. Video
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mayra! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me