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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Obviously if you have to use this service then you don't have a choice. There are a million steps. Pack your patience.
Easy setup process and interface is straight forward and easy to find information.
Understandable and easy to use. Described what information was getting looked at
Satisfying and quick. Enjoyed the video chat. Made the process painless and fast
I was very pleased with the services with the great employee
She was the best ever! :) Helped me with everything and was very professional!
It was good, and received what I needed. Plus, this was the first time using ID.me.
I still don't understand if I did this correctly to get my taxes back
Hello Hadden! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience with id.me was quick and easy. It's a fast and convenient way to check your account and get and send information.
ID.me is trustworthy, reliable.
By experience, I learned you can have the confidence and reassurance of knowing that you don't have to worry about your confidential information.
ID.me is safe and secure.
Easy to use. Plan for no interruptions. Concentrate on instructions. Will take about a half an hour.
The process of verification with ID.me was frustrating, cumbersome, and slow. Between the multi-factor authentication, system errors, and incredible long wait time for a three minute video call that basically repeated everything I'd already tried to do, it was just painful.
Hello Eva! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Feel like there can be no fraud as our picture and as number are verified through this process!
I had a very respectful experience the customer service was very grateful. They helped me solve my issues quick and with a lot of patience.
The steps were quick and simple, I highly recommend this new format.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cody. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me