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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Got almost 2 hours working on the web site to go through a 5 minutes identity process!
I couldn't remember my irs sign in from the previous year but with ID me I submitted a few documents and had an online video chat with the documents I submitted and bam I was back in my irs page I couldn't have been more please with the whole situation it was so cool and the person over the video chat was really nice and very helpful!
My experience was very easy and simple to do, I was extremely satisfied by the kindness of the lady that FaceTimed me
Slow could of avoided the whole video call process if the web site would have just accepted my forms of if that I had because I eventually showed the people on the video conference the same forms I'd that I presented to t by e web site hat I'd the one tho king I fight underdyxnf about thh my r. Process
Fast simple secure interaction with ID me, allows user to utilize mobile app to safely log in to IRS accounts quickly.
Very helpful and respectful. As well as, done quickly.
It was great and fast with no problems and nice agents too
Hated it it was unnecessary illegal wrong felt violated felt wrong why don't you put billions dollars companies through that to get their billions of dollars write offs so republicans thing to do against the working class and this is my last year to hold a job I am retiring and turning 65 years old no honor to old folks shame on you.
Hello Henry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Unlike log in.gov you guys made everything simple even when some things weren't quite well right I guess. You video chatted with me through it you solved problems instead of trying to avoid whatever responsibility in helping the customer that's what the ID me does.
I have to laugh,I Mean really, I don't trust anything with them not after my experience I tried. Boohoo!
It was hard for me to sign up because I kept needing to put in recovery codes and I would accidentally give my house phone numbers instead of my mobile number and had to fix my mistakes. And sometimes I would get error messages that led me to start over again with signing up. But in the end I was finally able to verify my identity and finish signing in.
Hello Erica. We’re glad you were able to complete your verification successfully. Thank you for your feedback on the process. —T, ID.me
I've already described my experience in my previous review.
Hello Benjamin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Making me simple and easy for my documents thats a great feeling thank you ID.me team
It was pretty complex, but it got the information through properly and did exactly what I needed it to. Took me a bit of time, but I bet more experienced computer users could do this faster than me. The video call was quick and easy and the lady helping me out did amazingly.
I did the first part and can't wait to yo do my last part,I'm satisfied.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me