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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great. Individual answered my questions
Efficiently.
The process seemed secure, but required a lot of time. You must send ID.me photos of your drivers license and a selfie. Having a cell phone helps, but is not necessary. The process worked for me, but consumed much time.
El proceso fue súper rápido, fácil y seguro. El agente de servicio fue muy amable.
Fue exelente en todos los sentidos,muy buen trato y una buena comunicación de parte del agente
Very smooth this time around. Last year was horrible but today made up for it.
I established my account in under 10 minutes. The steps are easy to follow and made me feel very secure about my personal information. Please don't hestitate to set up your account.
Hello Donna! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
It was easy and fast to explain myself very straight answers..
Hello Patricia! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
My agent was quick, friendly and straight to the subject. I couldn't have had a better experience. Thank you.
Hello Tiffani! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Usually most website will lock you out when trying to verify, however ID.me was reliable in a time sentive scenerio.
Hello M J! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
It was fast getting through the verification, but not so fast or intuitive completing the linking of the two accounts as already described.
I used ID.me to get access to trademark approval for my organization. ID.me made it easy to enroll and get access.
Hello Ryan! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Waited two separate times over an hour for video connection, when it was finally available it would show an error message on my laptop. Very frustrating. I can see why the general public is concerned about the competence of the federal government. All the money poured into it and can't seem to make a simple website work.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Rápido seguro excelente calidad propósito! Me sentí muy confiada en toda la aplicación
Nothing just grateful for your excellent service and how fast the identity verification process is
Hello George! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
It was a quick and easy process. I followed the directions and before I knew it, I was finished. All my goals were achieved after using ID.me. I wish I could use ID.me for everything on the internet. I feel safe with this process and it does not consist of extra clutter to go through to get to the final goal.
Hello Kelly! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
Was actually a pleasant, friendly experience.well secure identification process.lets me know my information is safe.
It was really irritating. First, every time I tried to go back a page, it went all the way to the beginning. Then I had to enter all my info again to get back in. After that, I still had to wait on a code to be sent to me and enter that. I had to do that every single time it sent me back to the beginning too. Makes no sense to me. I like that they are trying to protect our identity from hackers, scammers, and identity thieves. But it needs some kinks worked out of it before it's considered fast and simple.
Hello Stacey. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve. If you need further assistance, please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
En principio parece muy complicado, pero es muy rapido y eficiente el software de recocimiento facial y de integracion con el telefono para cargarvlas imagenes
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Hello Summer! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me