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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was fast and effective. The virtual experience was smooth and convenient
Easy and I recommend for everyone to use it. And you can count on it to be private for you they are dependable.
Had one issue and perhaps my fault. Overall the experience was fine and gave me confidence my info is secure. I started out on my laptop and used my iPhone to take required pictures. After that it said return to the previous tab in my browser and I assumed phone but nothing there, which could be my fault, who knows. So I thought go back to the laptop and I found the needed tab and finished up with no issues. Perhaps the biggest thing I got out of this was it would be really hard to BS to try and get an account. That gave me confidence.
Filling out the ID.me information online was fast and secure Just like they said it would be. It was easy to follow prompts for each section. And another good thing about it is that in 2 to 3 weeks we can sign back into ID.me and check the status.
Easily to use. Provides all information that's needed to create an account.
Was scared at first but the more I moved on the more it made since to me
Hello Gregory! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
Fantastic and wonderful. The guy agents are valuable to the I'd me team
My experience was great and my agent was so helpful
Even I, with my limited computer experience, was able to navigate the site and complete my identity verification process.
It was nice and easy to go through and this is the first time going through this so I am real happy that I had a respectful woman to help me through this
Easy, user friendly Easy, user friendly Easy, user friendly
It was well taking car of. Thank you for all the help…
Photo taking and facial recognition was a learning experience.
Highly satisfied and i loved the way it just took me straight to it.
This was the most streamlined sign-up I have ever done. The security steps would be difficult to hack since it isn't a matter of multiple choice questions, but scans of biometric information that you don't have to remember.
ID.ME is not a government site despite many government departments requiring access via their service! I created an account and suddenly i was in a shop! Discounts at Nordstrom! WTF?
Once i figured out how to get to the next step to getting access to my IRS information there was little to no explanation of what was going to happen. I was suddenly required to have a phone with a camera and browser, and lighting equipment so i could get a clear picture of documents, and i was required to remove my glasses so that i wasn't sure if i was still in the process or not!
Horrible experience.
Hello Eden! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Muy buena atención el funcionario muy amable y muy rápida atención gracias
I wanted to enroll with the IRS, and they apparently out source the process on varifying my identity to ID.me. I am not a tech genius but ID.me had everything there that I needed to complete my enrollment. Also I am not terribly trusting, but felt totally comfortable with the multi verification precess required before going to the next step of verification... Thank you guys... stay safe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me