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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Outstanding job well performed in the video conference call
For a long time, I was hesitant to try this for fear I would mess up. I'm fairly computer savvy, but I'm also 76 and didn't want my "cover to be blown." I pretended to be smart. What if I wasn't so smart? Now I think I AM smart!
It was great… it was fast an easy…. I appreciate the help
Hello Tarreia! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
We tried all options, i.e. Self serve, phone and finally the video chat. We couldn't successfully complete our ID verification until we chose the "video chat" option. Then all went very smoothly and quickly. I highly recommend this option
Hello David! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
It was fast easy and the instruction were clear of what tools you'd need to get started.
Hello Lee! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Marvelous,professionally done short and to the point
It was a simple and stress-free process, I particularly liked the fact that I could logout at any point, and when I logged back in, I didn't have to restart the process. The two step verification process gave me assurance that my information was safe, and the video conference was brief and professional.
Good professional experience. The gentleman was very helpful explaining the steps in the process.
Like i said, staff helpefull and some friendly, hope i can draw my unemployment check soon and quick?
Easy to set up with many features to verify your identity and prevent Id theft.
Horrible, it was just too much. After having a mini stroke, a lot things that I have difficulty completing stresses me out
Hello Earlene! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Very hard to set up my account. Your system need working on, it's to log-in it took me over and over to get in
Hello Gregory! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My business is impacted because, once finally set up and logged in, the overall SBO system is so bogged down cannot gain access to do necessary function.
Hello Darryl! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I am not good with computers so I thought I would call the number given in the letter. Was told to call back another day!
So I gave the computer a try. I managed to get it done wasn't bad at all. Proud of myself.
It was like a walk in the park, definitely not what you would expect dealing with Uncle Sam. The process was short and sweet. In the past having to experience first hand the verification process with IRS, or some would call it "the bed rock age", it was not easy or short. ID.ME has not only simplified the process, you guys have created a way for the IRS to confirm and verify vital information that needs to be confirmed and protected allowing the IRS to focus on getting returns completed. Team Work, Great Job and welcome to the IRS family, P.S. Refer to IRS as distant cousin to protect your reputation... LMAO!
All the signature stuff for our acceptance. Its impossible to do...in fact the review process is very difficult. I am not a robot is flawed. And its hard to finish this reveiw...your instructions are difficult
Hello William! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me