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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I approached the ID Me account creation with trepidation, but the process went smoothly. Thank you.
Enjoy the experience that I never knew you can have a chat with the irs agents it was wonderful in and the near future I will hope I want have to call y'all again. Thanks
Five Stars, Trustworthy. I like the simple way to do it while at the same time felt very secured.
I do not have a lot of experience in computer. And I can still get it set up. I think a lot of people can do the same as well. Do not give up trying if people have problems of setting up
I needed help with my taxes and everything I needed they provided.
I had tried to complete the ID.me process via self-service, but I was not successful, despite several attempts. The face to face verification with an id.me operator was quick and the operator was very nice and put me at ease.
Great job done, it was fast and easy to do, I give high ratings
I was a little nervous to start giving out or confirming information but it all went smooth and I got to where I needed to get to with your help.
The self directed feature didn't work without having an agent involved so why bother with the self directed input. Programing is pretty cool but I didn't like the biometric feature at all.
Hello Brian. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
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I had to process the verification over a long period of time.
The online process is was not developed for older customers.
Hello Roy. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
MY account was suspended for suspected suspicious activity. It took OVER 2 weeks to actually get a customer service agent to help me. Then I was informed that the suspension was an error on the part of ID.ME.
Long and short of it, my account was deleted and I had to open a new account, but during all this I had NO ACCESS to the websites that require an ID.ME login
Hello. We’re glad you were able to complete your verification successfully. Data security is extremely important to us. We appreciate your feedback. -T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samuel! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me