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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy satisfecho por toda la ayuda que me dieron gracias por todo
I had a problem with verifying my profile, and the agent help me true everything, she was so nice and very helpful.Thank you!
Pleasant and the agent was very friendly i did not have a hard time logging in. I would recommend others to use I D me.
When I got your letter I was scared. I am happy with your help, I've resolved this issue
Getting hit in the face with a baseball bat would be better. Took over 2 hours. Their system would not accept the photos from my phone. Then when their system said it could not verify me it left me with no options. Totally terrible. I will not subject my clients with this and will use other companies. I could not be more displeased.
Simple and easy. Frustrating but the team is there to get you through. The upload for photo is hatd, picture has to be just right.
That they was helpful to me about questions about taxes.
I originally made an ID account to access tax information. Now I see how useful it can be in a variety of situations where you need your identification verified and safe at the same time.
Great it was very helpful and a learning experience and I'll recommend filling for unemployment to anyone
When I found myself at the beginning of the process I felt like I had to do too many steps to complete it but as I was completing the process I felt more security than I have in past. I was also able to easily understand the policy behind the authenticity processes. I fell my information is truly secured and will not be mismanaged by anyone.
Thk u
They were very attentive and concerned for my needs
My experience here was something new an Surprising to me.thanks
Fast and simple process and felt comfortable and not aggravated.
I Had to use this today.very easy
even for me! Tech challenged
Thank you
Was great the experience also good is the only way nobody can stole your identitino complain everything was fine
Hello,
3/29/2023, I was trying to use ID.me to link with the VA. Going thru the Identification process my legal name was "changed" from Montez Love to Martez Love. I understand it may be a small error, but also understand it may be a huge issue/delay in all correspondence & processing. Anything you can do to help? Thx
Hello Montez! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Save yourself the time and effort and just do the video call right away if you need to verify your identity.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me