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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Mi experiencia por primera ves fue muy buena,gracias a la persona que me atendió por su intención en ayudarme en mi verificación,agradable y profesional.
I followed ever step and still could not log in. This feels like a scam. Nothing I can do about it now so oh well
Friendly, courteous, clear and professional. Oh and quick. I thought it was gonna be a total different experience.
Signing up online was easy, safe, and secure! The facial recognition is a great tool!
It was quick and the directions were simple. The entire process to less the. 10 minutes.
I used my iPhone, I recommend updating to the latest software version before you start.
The process was simply easy and very fast.
I started with the website but due to limitations of my camera I could not clearly photograph some of my ID's. I finally was able to get ones that we satisfactory and moved on to the video call to complete the verification process. After a 30+ minute wait I got to talk to an agent. He was very professional, knowledgeable and helpful. He seamlessly completed the process.
This is nothing more than parasites feeding on your personal information, I wish i could take it back.
Hello Ron! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I needed to use the site for a veterans discount. They expertly guided me through the process. Very speedy, reliable and safe.
My experience was pleasant with the video chat agent.Although I have great difficulty in sharing information with on line entities, the effectiveness of the website did help me to continue.
Went well, the verification for my identity was very secure.
It was such a simple process and the wait time was even less than estimated. I was provided with an agent who was professional and to the point. I felt super comfortable and reassured by the quality of service received. If you use this resource, you will not be disappointed!
The process to identify was very secure and professional and courteous
I thought doing my identity verification was going to be more difficult than it was because "computers always fight with me"!...So I procrastinated! When I finally sat down to do it, it was remarkably easy! I "stumbled" once or twice, but was successful! If I can do it...you can do it! ;)
Next to dealing with the VA in any capacity of course it's not a good experience.
Hello Jackie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
This process was easy to follow and was really fast. I had no issues with it scanning my face and verifying my ID.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me