ID.me

Very detailed and easy to follow instructions. My cell phone did not have enough memory to complete the verification process. It possible to complete the process on my computer

Too many steps to log in. Too many times to request a code number.
Unable to send ID picture.
Too many messages explaining why some info can't be accepted.

I felt absolutely violated being forced to provide a shady third-party company sensitive data - specifically a facial scan. The security theater felt silly and I don't believe this company won't sell off my information or be hacked.

Not able to access my account since I created it. It's been almost a week and still have been able to access my account it's says it's a error and a help desk number which no one ever answers.

The staff at ID.me are wonderful. The service was very professional. The staff are extremely helpful in getting your documents verified to access the Social Security Administration.

Good experience and I have problems with comprehension and reading, sometimes understanding and Instructions and this was very easy to use and easy to understand. I highly recommend it.

It was good I will use it again and tell a friend to use it to and for them to tell a friend they experience was wonderful I didn't have no problems using it

I liked the ease and speed of the online verification process. The platform was intuitive and I had no technical issues. The service was efficient and met my expectations.

I use one verification method to access important information for personal use and for business. With ID.me I don't have to use multiple accounts to get what I need.

My experience was stressful at first. But once everything was solved, everything was ok. That wait time for the video chat was a little long but worth the wait.

I use it to access SSA all the time it works great I highly recommend it, I recommend it to friends and family all the time, it's a great tool and it's easy to recover your identity with the face recognition feature

The video chat went smoothly, the gentleman was very professional and helpful. First time using this platform and it was simple and convenient. Very simple and secure, highly recommended.

Quick called, security questions asked about your identity and holding up documents so they can see before proceeding next steps. Very patient on every step and very happy agents and doing their job professionally.

Have a lot of patience and time when you start the process. I guess I haven't finish because somehow I didn't ever get to the video selfie. Good luck.

My experience has been good. It directed me to where I needed to get to very reliably. There have not been any major problems. All problems have been minor and have been successfully resolved.

The service was amazing and easy to understand and the work took her time to explain the process to me and walk me through the rest of setting up my account

It was great from the first time
It was easy, it was good. They don't give you hard time everything to protect your identity. So definitely it's great.

Helpfully. And letting me know how everything would be done. And thanks to the doctors for letting me know what need to to done first. Before they do my back

If I had been informed at the very beginning months ago that the system only worked with cell phones I would have not only saved months of time, I wouldn't have missed appointments, ran out of medications, and failed to communicate my needs to my provider, doctors and other personnel due to my inability to access the VA system.

I had great experience both in ID verification and using commercial services for certain programs, like discounts or access to services. As a veteran, I am very happy with promptness and reliability. Customer support resolved my issues very professionally.