business logo of ID.me

ID.meReviews 30,996

4.1
id.me
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+326
How would you rate ID.me?
grey star
grey star
grey star
grey star
grey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,380
value
1,126
shipping
613
returns
603
quality
1,104
This company does not typically respond to reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Christopher H.
Unfollow Christopher H.
Share Review
Report Review

Its an option
September 9, 2025

If you have to verify your identity via video call, you'll have to use your phone. If you have an older phone that doesn't handle video calls well, it can be frustrating. And you can't use a laptop or PC, which would have been a simpler option.

Date of experience: August 30, 2025
Texas
1 review
0 helpful votes
Follow Kathy S.
Unfollow Kathy S.
Share Review
Report Review

Verification
September 9, 2025

Site can not verify me. We, put in information tookbl picture of drivers license and movie selfie. Site comes up and says can not verify you.

Date of experience: August 30, 2025
Virginia
1 review
0 helpful votes
Follow Urmila K.
Unfollow Urmila K.
Share Review
Report Review

Great experience with ID.me
September 8, 2025

I like the most is that we can save all accounts in ID.me wallet that we can easily access to them from one account.

Date of experience: August 29, 2025
Rhode Island
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Id.me experience
September 8, 2025

Found this somewhat easy with the help of our financial advisor. Not sure if we could have sent pictures and such on my own.

Date of experience: August 26, 2025
Virginia
2 reviews
3 helpful votes
Follow LARRY B.
Unfollow LARRY B.
Share Review
Report Review

Totally worthless..
September 7, 2025

I wasted 3: days to get signed up and the site still doesn't recognize my sign in credentials. Not sure they can design a motel worthl ss site.

Date of experience: August 28, 2025
Texas
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Patience Required
September 7, 2025

It takes too long. It requires too many duplicate logins. It isn't a very fluid process. It times out too quickly. I found it very frustrating.

Date of experience: August 28, 2025
Georgia
1 review
0 helpful votes
Follow Brent S.
Unfollow Brent S.
Share Review
Report Review

Don't Do It!
September 7, 2025

Very frustrating. Took HOURS to complete. They kept asking for additional documents after I had supplied what they asked for. On person on the phone was rude and condescending. Another was friendly. Even after I finally was approved, a federal agency asked for another video selfie which IDme said was successful, still couldn't access that agency's site. "A condition has been identified that is preventing your access..."

Date of experience: August 28, 2025
Nevada
1 review
0 helpful votes
Follow George L.
Unfollow George L.
Share Review
Report Review

Thank you ID.me
September 7, 2025

ID.me is a peace of mind, when I signed up, it's takes about 5-10 minutes for verification purpose. I even had to do a FaceTime video with agent, all I had to do is hold up my driver license next to my face, then you are all set, and it's very secure

Date of experience: August 28, 2025
Louisiana
1 review
0 helpful votes
Follow Herbert B.
Unfollow Herbert B.
Share Review
Report Review

Simple and Quick
September 7, 2025

I Always look forward to using ID.me when using My Health Vet. And I love it that when I have to verify or use a "Who are you and what's your made up password", I love that I can just Tap ID.me and it practically holds my hand through the rest of the Verification. And POOF! You are where you need to be to Navigate your business. DONE!

Date of experience: August 28, 2025
Florida
1 review
0 helpful votes
Follow Parke K.
Unfollow Parke K.
Share Review
Report Review

13 Stars out of Ten!
September 7, 2025

AT&T Utilizes You And Y'all Go Above and Beyond to Keeping it Simple and Easy! Tell Em Master J Said Hook'Em!

Date of experience: August 28, 2025
Georgia
1 review
0 helpful votes
Follow Paul J.
Unfollow Paul J.
Share Review
Report Review

The company is very unorganized.
September 7, 2025

The company is very unorganized. I tried over thirty five times to submit my information online. The pictures of my IDwere actually very clear, but I Dmeet would not accept them.

Date of experience: August 28, 2025
Wisconsin
1 review
0 helpful votes
Follow simone D.
Unfollow simone D.
Share Review
Report Review

SERIEDAD Y EFICIENSIA
September 7, 2025

Mi experiencia con el sistema de verificación de ID.me fue en general positiva y confiable. Aunque no pude completar el acceso debido a un error relacionado con mi número de Seguro Social, quiero destacar que el proceso en sí me pareció claro, profesional y seguro. La plataforma ofrece instrucciones fáciles de seguir y transmite confianza en cuanto a la protección de la información personal. A pesar del inconveniente técnico, considero que ID.me es una herramienta seria y bien estructurada, que brinda seguridad en los datos y confianza en el proceso. Me siento satisfecho con la atención recibida y agradecido por la transparencia de la plataforma. Estoy seguro de que, al resolver el detalle de mi Seguro Social, podré completar el proceso exitosamente.

Date of experience: August 28, 2025
Georgia
1 review
0 helpful votes
Follow Ron P.
Unfollow Ron P.
Share Review
Report Review

Great web site
September 7, 2025

Easy to sign up and use. As a Vet it is useful. I did have to use both cellphone and laptop computer.

Date of experience: August 28, 2025
Georgia
1 review
0 helpful votes
Follow Cynthia A.
Unfollow Cynthia A.
Share Review
Report Review

ID.me is a great tool
September 7, 2025

ID.me is a quick and easy way to let companies know who you are. It is safe and secure, and comes in handy when you need to be ID'ed quickly.

Date of experience: August 28, 2025
North Carolina
1 review
0 helpful votes
Follow John K.
Unfollow John K.
Share Review
Report Review

SIGN-UP Veterans!
September 7, 2025

I signed up quickly, efficiently, & safely. I am a victim of fraud & trust ID.ME! Filed my Veterans Administration Disability!

Date of experience: August 28, 2025
North Carolina
1 review
0 helpful votes
Follow Diane W.
Unfollow Diane W.
Share Review
Report Review

Military Personnel this App is a must!
September 7, 2025

This app that you download is called ID.me! To enroll in this Program for any Military & Spouses. It's very easy to fill out the Form and it only takes about a minute to get you Enrolled.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
Follow Carlos A.
Unfollow Carlos A.
Share Review
Report Review

ID ME IS EASY
September 7, 2025

A quick experience, instructions were clear and concise, and now I can prove my identity fast and easy with many important government agencies.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
Follow Scott W.
Unfollow Scott W.
Share Review
Report Review

ID.me is for ME!
September 7, 2025

The ease of the program and the trustworthiness of my sensitive documents that ID.me takes, gives me peace of mind that my account won't be compromised.

Date of experience: August 28, 2025
Alabama
1 review
0 helpful votes
Follow Ruby N.
Unfollow Ruby N.
Share Review
Report Review

I had the best experience because it was a very easy process. I didn't experience any hiccups. I trust them my information and will definitely use Id me in the future.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
Follow Carol C.
Unfollow Carol C.
Share Review
Report Review

Ease of use
September 7, 2025

Once the account
Is set up it's a very easy and simple process to log in to government accounts. I use it almost daily.

Date of experience: August 28, 2025