iCarSoftReviews 31

Returns none standard DTC's which do not exist and technical support is literally none existent. Issues not resolved or explained in 7 weeks of emails. Over 30 sent and 6 received, some of which were repeated emails. Useless.

Cannot update and icarsoft never respond to any e mails, please don't waste your money, Garbage Product

This is the biggest con ever. Read all the publicity about this product which states it will do all and more of its sister readers the V1 & V2 and specifically states the vehicle makes it covers. But there is a small statement saying that some models may not be supported by all the functions. Where are the models? I couldn't see them. Bought it specifically for French vehicles as I am a professional there and what model do you think it doesn't cover …. Only the major seller to the French workers the Peugeot boxer. Top of the range and costs more than competitors and it doesn't do even injector coding! Absolute rubbish. Might as well use it as a door stop. Icarsoft support don't want to know.

Icar soft will not connect to car(W204). Bildel.no to not call back after request for help.
Stay away!

I wish I had read a review rather than the marketing material before I purchased this scanner. It can not put the electronic brake into service mode as advertised. When I complained they had me reset the scanner which has now made it worthless. The service from the company is just as worthless as the machine. SAVE YOUR MONEY. THIS DOES NOT WORK ON A 2018 Jaguar XF. I have been exchanging emails with the tech department since Christmas (9 months now) with no real answers.

Looking at the reviews I've just wasted my money,, Software version out the box is out of date for the car it was bought for,, updated and still rubbish, returns policy states no returns if unit has been activated and updated, very clever Chinese marketing... The video shows just one of the faulty modules in this unit, it's supposed to be performing a battery reset but brining up injector cleaning on cylinder 1... Avoid if I were you, wish I had seen these reviews before buying..

Bought this to trouble shoot Jeep ABS - at service screen - feature not supported - Icarsoft will not respond to email questions and will not answer the customer service phone number listed on the web site

Didn't buy, the device did not meet my expectations, I returned it but did not receive a refund, now I had posted a bad review on their site and they just change it into a good one.

Deactivated my EPB unable to reactivate and unable to connect to my Volvo XC60 again. It will damage your car. Costly experience

It doesn't clear dpf fault code as it's supposed to do, totally piece of scrap and emailed to diagnostic world the seller and no reply, I should have looked for reviews about this scanner before but.

I bought an item from this company and when it arrived they wanted another £43 i refused and contacted them and was told by one of there employees that there fed up with us from the uk and we should learn to read very rude and very bias company

I have the mercedes SD version and icarsoft II. The software is more then a nightmare to navigate and does not read all the codes. For few mercedes's is does not recognize the protocol and fails on a start up. A waste of money in my opinion

Bought to support a battery registration of a '17 Porsche Macan. I received assurances from iCarSoft prior to purchase that it was possible. Wrong! Only supports OEM replacement - not the aftermarket units available. I was sent a software update to correct this. Would not load from my Mac. Now the iCarSoft unit is DEAD.
TERRIBLE PRODUCT, TERRIBLE CUSTOMER SERVICE. DO NOT BUY!

I bought an i900 from iCarSoft thinking it could access airbag system on my truck.
It couldn't.
I spoke to the vendor who said their newer model, the CR Pro, could definitely access the air bag system. It didn't.
They had me run a log function to record the attempt.
I sent it to them.
They sent me an update.
The update completely disabled the ODBII reader so it won't even work.

Now they aren't responding at all.
Save your money.
NEVER DEAL WITH THIS COMPANY!

I should start by saying I previously owned an Icarsoft i930 for my Jaguar XJ X358 which was a decent little tool and so bought the Icarsoft LRVII for my Jaguar XJ X351 thinking it would perform the same.

How wrong could I be?
I bought it for the various checks etc that may be needed, but primarily for resetting the service schedule and oil service schedule. These are needed to turn off the dash lights after performing a DIY oil change.
Although it is advertised as being capable of this, it is NOT and will not complete the task.

It does seem as if it may be able to do ths on 2010 / 2011 models but mine is a 2016 and it simply does not work.
The so called helpline is simply a joke. Take your pick rom the following...
1. They either simply ignore, ignore, ignore
2. They eventually get back to you but still DO NOT HELP
3. They eventually gte back to you and ask you to make data logs to send to them essentially helping them to diagnose what faults are in the system they designed in the first place.

As a proud Jaguar owner I am heavily involved in the forums and have seen dozens of other owners all experiencing the same issues.
Do yourself a favour and avoid this product and this company
Jim

Bought CR Pro for SRS light. Doesn't work. Support non-existent. Vendor doesn't answer phone, support email worthless, told I'd have to "debug", email took 4 days to get a response, 3 more days to get a second response with NO information. My time is worth much more than the cost of the unit. If I wanted to "debug" a tool, I'd work for a diagnostics company. What I NEED is a diagnostic tool that works as advertised. ICarSoft is supported by 1 person and we'd all be dead before he'd figure out why his code doesn't work. Company registered in DC, but obviously a foreign company and technology. Complete waste of time and a defective toy.

Returned unit and bought Innova 5610. Worked perfectly out of the box, much better capabilities, vendor support, compatibility wizard on the Innova site and actually has documentation AND GOOD documentation.