From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Won't accept item on my receipt as a match so lost out of 2 dollars and was the only reason I purchased item. Have these issues often with Ibotta not matching items from retailers.
I double checked item eligible for rebate and app would not accept item. Tried to contact customer service through the app and that was useless. I was taking to customer service to messaging area but no way to leave a message to seek rebate fulfillment.
Far too many products listed at stores I'm shopping at are not on the shelves.
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I so dislike Ibotta, got charged $3.99 from points due to inactivity.I couldn't use the app bcz I don't cater the products that's advertised. Right now I'm in $14. As soon as I reached $20 w/c will take forever & redeem points, I'm shutting this down.
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IBotta is great when the algorithms work, but lately they are less than wonderful and getting worse. For example, at the moment I am working toward earning a bonus for which I had 24 out of 30 offers redeemed and then I redeemed two more. Suddenly my offers redeemed, instead of 26, totaled 16! What?!? How?!? Another example is that a recent submission was rejected that was clearly on my receipt and the items scanned as matching, yet….no. Apparently the clearly correct cereal purchase is wrong.
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The best money back app out there! They really want you to be there and keep catching the deals. Customer service goes above and beyond they are all amazing at answering questions and helping when I need it
I check my products previous to summit the receipt but they not are accepted
Very helpful, quick, efficient, and kind! Ibotta customer service is excellent!
I followed Ibotta's instructions on how to get cash back from Walmart. It worked-easy process
Missing cash back seems to have become the Ibotta motto. Once again I have purchased items, submitted the receipt with the items coming up as on the receipt, but when the receipt is processed I get a reply saying cash back offers not found on receipt and no cash back is added to my account. I then submit it for review to customer care (but they don't), I include pictures of the item and circle or draw an arrow of the item on the receipt (which the receipt spells out the item & describes it entirely), only to get the same reply… upon review no items were found.
Then I submitted a Walmart grocery receipt for an any item offer - and it came back no items found. What?! There were three grocery items purchased and the offer is for the purchase any item - how can 'no offers be found'?!?!
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I was missing cash back and it was credited to my account that same day.
Earl helped me alot, read what my issue was and fixed it. And didn't have a million emails telling me to check this site.Check that site. Or asking me to send extra copies like they usually do.
This was a good app no problems but lately missing cash everytime
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Had to scan Cracker barrel cheese that was missing also, Hillscher farms lunch meat, and my phillisbury cinnamon rolls that are still missing.
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I was missing a rebate and they immediately applied it to my account. Not the first time this has happened. It's rare that they don't catch the item but they always come through.
Also, they notified me of an available rebate on an item that I purchased but didn't add to my account. I had time to add it!
You can easily collect rebates and quickly and easily redeem your earnings for gift cards, which can be used pretty much immediately after redemption.
Ibotta have always fixes my concerns. I think they have a great team wiling to solve our problems. Thanks.
Frustrated after traveling to get this offer and zero found
Thanks Ibotta care team for resolving my issue.
Your assistance was greatly appreciated!
Saving is important to me but Life is hectic, sometimes I miss offers, ibotta reminds me giving me a chance to claim missed offers I purchased Thank You Ibotta
Saludos mi nombre es Damaris Diaz es respecto al reembolso de las costillas de cerdo compre dos paquetes rn el supermercado Pueblo y no me quizo cojer el barcode de dos paquetes de costills y lo entre manual y ta.Espero me ayuden con esta situacionmpoco
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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