business logo of Ibotta

IbottaReviews 5,213

4.3

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,394
value
492
shipping
180
returns
186
quality
365
This company responds to reviews on average within 1 day
Virginia
1 review
0 helpful votes
Follow Bonnie L.
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My cash back arrived in my ibotta account in less than 24 hours & I got notified by email. I m happy that I was able to link my Food Lion account. Could you enable link to CVS Pharmacy, Walgreens, etc.

Date of experience: August 1, 2024
Georgia
1 review
0 helpful votes
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They offer fewer & fewer bonuses at lower & lower amounts. None of the offers show actual expiration dates which makes it hard to plan purchases. In recent months they've allowed multiples of an offer to count towards a bonus, which is a huge improvement to the platform.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Decent app easy to use and navigate the fact that you demand I have more to say is what pissed me off about this app

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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Help Team fixed incorrect barcode
August 10, 2024

It took 2 tries, as I was told not a match in the app, but an email to the team worked! They fixed it and awarded the cash back and added the barcode for future buyers.

Date of experience: July 31, 2024
Georgia
1 review
0 helpful votes
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Illegible Receipt
August 10, 2024

Uploaded a receipt that was deemed illegible. I was very confused because this is my normal way to upload (via phone). I reached out to Customer Service to see if there was another way to submit and was told to send via email. There was back and forth correspondence through e-mail for about 2 days and I finally received an email stating that my cash back had been applied as well as the bonuses I was working on that expired during the waiting process. Needless to say Ibotta took care of an old couponing girl like me :)

Date of experience: July 31, 2024
Oregon
1 review
0 helpful votes
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Fight Inflation Get Ibotta!
August 10, 2024

I was skeptical at first. Thinking I would have to jump through hoops or do surveys or get spammed to death.but took a chance and I'm so happy I did. Ibotta is AWESOME!
I got the app and it was very easy to set up my account and linked my bank account to get withdrawals ( the money I earned) sent to me.
Pick your favorite stores both in store or online shopping. Scroll through the offers. There's a lot of offers then add the offers, shop and snap a pic of your receipt! That's it. Oh they also have bonuses every week. Like get $5.00 when you purchase 12 items at any store. I can't tell you how much money I'm saving by using Ibotta. It's a game changer for sure

Date of experience: July 31, 2024
Ohio
1 review
0 helpful votes
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Good rewards
August 10, 2024

Good rewards for what I buy and money goes on account quickly

Date of experience: July 31, 2024
Virginia
1 review
0 helpful votes
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Sent everything needed to fix issue and somehow it is still wrong

Date of experience: July 31, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

North Carolina
2 reviews
0 helpful votes
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Did an order at lowes, 7.5% back with a cap of $40. Took almost 2 months to get cash back and then only got a little over half of the cap amount. Literal rip off.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 31, 2024
Ohio
1 review
0 helpful votes
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Makes a difference
August 10, 2024

It takes a bit of time and planning but often have $10 or more a week in rebates.
I look before each shopping day. I always try to watch and meet the weekend and midweek bonuses. It make a real difference

Date of experience: July 31, 2024
Florida
1 review
0 helpful votes
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Ibotta is not crediting for all purchase made through the Ibotta app at Walmart. It is increasingly difficult to have customer requests addressed. They are wasting time staffing by not throughly reviewing email h t reads before asking the same questions over and over. Bonuses are either not credited to acct or given to customer or taken away with reason only to read there policy that states they have the right to remove any money in your acct or revoke any offer. Entire shopping trips a dates are missing from linked accts when Ibotta is launched and used for the purchase. Even when you take the time to prove your claim to customer care team the issue never gets resolved and it is extremely time consuming to use these coupons only to not get the reimbursement that you expected or d sad could have recurved. They want the customer to review old coupons that where not credited and have expired and the consumer cannot see or research. We all want to save that is why we use this app. But who is really getting all the credit for the purchases so made when scam not reimbursed as the offers started?

Date of experience: July 31, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Florida
1 review
0 helpful votes
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Excellent customer service
August 10, 2024

Was just wondering why it takes so long for cash back from Chewy. I had forgotten that it can take up to 90 days to process.

Date of experience: July 31, 2024
Georgia
1 review
0 helpful votes
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Ibotta helped get maximum rebate
August 10, 2024

Missed an item with rebate and Ibotta notified me of time to update and get rebate

Date of experience: July 31, 2024
Virginia
1 review
0 helpful votes
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Missed purchase email
August 10, 2024

Highly appreciated the email about a missed purchase being a rebate

Date of experience: July 31, 2024
Texas
1 review
0 helpful votes
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AAA+ Customer Service
August 9, 2024

Any time I've needed assistance with a missing credit, help is only a click away. I have only encountered prompt, courteous, most often cheerful replies. I love Ibotta. I am in the $1000 club having saved over $1,376. I will use Ibotta as long as they exist!

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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I missed 16 dls rebate back
August 9, 2024

I suppose get paid 20 dls rebate I bought 5 persil detergent the offer said 4 dls rebate limit 5 and I only get paid 4 dls back

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2024
Iowa
2 reviews
0 helpful votes
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Very patient and helpful staff
August 9, 2024

Appreciate the consistent and timely responses and the "system" that allows any staff to assist to help bring resolution to account concerns.

Date of experience: July 30, 2024
Louisiana
1 review
0 helpful votes
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The app was going in and out
August 9, 2024

I like the app when it is working correctly. Had a lot of problems today Kept going in and out.Kept telling me check back later. I even updated the app Hope you fix the problem soon

Date of experience: July 30, 2024
Florida
1 review
0 helpful votes
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I love Ibotta
August 9, 2024

Give a lot on what you buy thank you all the food and drinks for cash rewards

Date of experience: July 30, 2024
Michigan
1 review
0 helpful votes
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You stole $3.99 from me.
August 9, 2024

You stole $3.99 from me due to "lack of activity". That is a lie. I have been active in that 180 day time frame

Date of experience: July 30, 2024
Ibotta C. — Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!