Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
My cash back arrived in my ibotta account in less than 24 hours & I got notified by email. I m happy that I was able to link my Food Lion account. Could you enable link to CVS Pharmacy, Walgreens, etc.
They offer fewer & fewer bonuses at lower & lower amounts. None of the offers show actual expiration dates which makes it hard to plan purchases. In recent months they've allowed multiples of an offer to count towards a bonus, which is a huge improvement to the platform.
Decent app easy to use and navigate the fact that you demand I have more to say is what pissed me off about this app
It took 2 tries, as I was told not a match in the app, but an email to the team worked! They fixed it and awarded the cash back and added the barcode for future buyers.
Uploaded a receipt that was deemed illegible. I was very confused because this is my normal way to upload (via phone). I reached out to Customer Service to see if there was another way to submit and was told to send via email. There was back and forth correspondence through e-mail for about 2 days and I finally received an email stating that my cash back had been applied as well as the bonuses I was working on that expired during the waiting process. Needless to say Ibotta took care of an old couponing girl like me :)
I was skeptical at first. Thinking I would have to jump through hoops or do surveys or get spammed to death.but took a chance and I'm so happy I did. Ibotta is AWESOME!
I got the app and it was very easy to set up my account and linked my bank account to get withdrawals ( the money I earned) sent to me.
Pick your favorite stores both in store or online shopping. Scroll through the offers. There's a lot of offers then add the offers, shop and snap a pic of your receipt! That's it. Oh they also have bonuses every week. Like get $5.00 when you purchase 12 items at any store. I can't tell you how much money I'm saving by using Ibotta. It's a game changer for sure
Good rewards for what I buy and money goes on account quickly
Sent everything needed to fix issue and somehow it is still wrong
Did an order at lowes, 7.5% back with a cap of $40. Took almost 2 months to get cash back and then only got a little over half of the cap amount. Literal rip off.
It takes a bit of time and planning but often have $10 or more a week in rebates.
I look before each shopping day. I always try to watch and meet the weekend and midweek bonuses. It make a real difference
Ibotta is not crediting for all purchase made through the Ibotta app at Walmart. It is increasingly difficult to have customer requests addressed. They are wasting time staffing by not throughly reviewing email h t reads before asking the same questions over and over. Bonuses are either not credited to acct or given to customer or taken away with reason only to read there policy that states they have the right to remove any money in your acct or revoke any offer. Entire shopping trips a dates are missing from linked accts when Ibotta is launched and used for the purchase. Even when you take the time to prove your claim to customer care team the issue never gets resolved and it is extremely time consuming to use these coupons only to not get the reimbursement that you expected or d sad could have recurved. They want the customer to review old coupons that where not credited and have expired and the consumer cannot see or research. We all want to save that is why we use this app. But who is really getting all the credit for the purchases so made when scam not reimbursed as the offers started?
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Was just wondering why it takes so long for cash back from Chewy. I had forgotten that it can take up to 90 days to process.
Missed an item with rebate and Ibotta notified me of time to update and get rebate
Highly appreciated the email about a missed purchase being a rebate
Any time I've needed assistance with a missing credit, help is only a click away. I have only encountered prompt, courteous, most often cheerful replies. I love Ibotta. I am in the $1000 club having saved over $1,376. I will use Ibotta as long as they exist!
I suppose get paid 20 dls rebate I bought 5 persil detergent the offer said 4 dls rebate limit 5 and I only get paid 4 dls back
Appreciate the consistent and timely responses and the "system" that allows any staff to assist to help bring resolution to account concerns.
I like the app when it is working correctly. Had a lot of problems today Kept going in and out.Kept telling me check back later. I even updated the app Hope you fix the problem soon
Give a lot on what you buy thank you all the food and drinks for cash rewards
You stole $3.99 from me due to "lack of activity". That is a lie. I have been active in that 180 day time frame
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Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
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